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MOHAMMED YOUNES, MBA

Mohammed younes, mba

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  • Timeline

  • About me

    Customer Success Manager | Solution Architect | Team lead | MBA graduate | Harvard Business Analytics Program | Business Analytics

  • Education

    • Beirut arab university

      -
      Bachelor's degree telecommunication engineering

    • University of leicester

      -
      Master of business administration - mba

      MN7701 - Managing and developing people and organizationsMN7702 - Managing value creation processes from idea to marketMN7703 - Managing finance and strategic decision makingMN7705 - Managing finance for corporate policy and strategyMN7709 - Organizational research and consultancy methods - MBA project. Thesis topic: The impact of geopolitical risk, Economic policy uncertainty, exchange rate and inflation on stock market return for KSA.

    • University of essex

      2023 -
      Master of science - ms cybersecurity

    • Harvard university

      2020 - 2022
      Harvard business analytics program

      The Harvard Business Analytics Program is a collaboration between Harvard Business School (HBS), the John A. Paulson School of Engineering and Applied Sciences (SEAS), and the Faculty of Arts and Sciences (FAS).The program leverages a rigorous cross-disciplinary curriculum to help students not just analyze data but understand it, translate it, and incorporate it into strategy at the top levels of their organizations; to - Speak the language of data scientists;- Leverage data and… Show more The Harvard Business Analytics Program is a collaboration between Harvard Business School (HBS), the John A. Paulson School of Engineering and Applied Sciences (SEAS), and the Faculty of Arts and Sciences (FAS).The program leverages a rigorous cross-disciplinary curriculum to help students not just analyze data but understand it, translate it, and incorporate it into strategy at the top levels of their organizations; to - Speak the language of data scientists;- Leverage data and analytics to drive strategy and innovation across a firm; - Use data to clarify ambiguity and take advantage of economic opportunities; - Gain competitive advantages in a data-centric world;- Use data for predictive decision-making; and- Understand programming (R, Python), data architecture, and quantitative analysis. Show less

  • Experience

    • Telecommunications and advanced technologies

      Mar 2003 - Jun 2004
      Technical sales engineer

      - Created value for customers by designing cost effective solution for their network.- Prepared RFP and RFQ. In addition to follow up meetings and sales presentations

    • Nokia siemens networks

      Mar 2016 - Oct 2021

      - Project delivery: installation, upgrade and acceptance- Effective communication and coordination with different teams such as R&D and mvi team.- Part of customer support team - improved customer satisfaction and achieved an excellent performance during customer survey- Expert in Nokia platforms such as Netact, NPM, SQM.- Proficient in other platforms such as BMC remedy, VMWARE smarts and W4net. - Contact point between customer and delivery teams, responsible for translating customer requirements to respective delivery team then performing acceptance with customer and make sure that its up to customer expectation.- Received an award and recognition letter for project closure within agreed timelines.- Prepared solution design, HLD and LLD for projects

      • Customer Support Specialist

        Jul 2004 - Oct 2021

      • Solutions Architect

        Mar 2016 - Mar 2021

    • Accedian is now part of cisco

      Nov 2021 - now
      Customer success manager

      - CSM handling EMEA customers

    • Cisco

      Nov 2023 - now
      Success programs manager

  • Licenses & Certifications

  • Volunteer Experience

    • Project Leader

      Issued by Beirut AI on Dec 2020
      Beirut AIAssociated with MOHAMMED YOUNES, MBA