Experience

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  International institute of new england

  Jul 2011 - Sept 2011

  Employment intern

  Assisted clients who were recent refugees to develop career plans and prepared them for employment in the United States. Monitored local labor market to ensure positions were available to clients. Maintained records and documentation of each client’s progress and assisted with any difficulties that arose.

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  Transperfect

  Oct 2011 - Mar 2014

  Quality control/ quality assurance specialist

  Meticulously reviewed diverse types of documentation on a daily basis to ensure that deliveries were error free and that the highest level of quality was maintained throughout the translation/localization process. Proactively communicated with project managers prior to, during, and after each review to ensure that client’s expectations were being met. Investigated over 50 client and internal complaints each quarter to determine the root cause and outline preventative measures. Analyzed data and trends each quarter in an effort to improve outcomes, ensure that mistakes were avoided, and consistency was maintained. Show less

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  Transperfect legal solutions

  Mar 2014 - now

  Successfully manage multi-terabyte cases from processing through the review process and to production. Actively communicate with clients on how best to meet their processing, searching and production needs. Monitor and maintain integrity of propriety processing tool to ensure that project managers and clients have a positive and streamlined experience. Work with development and engineering teams to identify bugs and regularly discuss improvements. Create workflows to effectively cull large data sets. Manage multiple document review cases as a System Admin in Relativity review platform. Maintain high level of security in all aspects of work to ensure that clients’ security requirements are met. Show less

  • Director, Consulting Services

    Apr 2021 - now

  • Director, Hosting Applications

    Apr 2018 - Apr 2021

  • Senior Litigation Support Engineer

    Dec 2015 - Apr 2018

  • Litigation Support Analyst

    Mar 2014 - Dec 2015