Youstina Sameh

Experience

• 

  Teleperformance

  Sept 2016 - Jan 2019

  -Managing a team of 15 agents to achieve their KPIs.-Coaching and monitoring their performance on daily basis.-Motivate them to always do better to get an outstanding performance out of them.-Team bonding and outings periodically for them to get the feeling of belonging somewhere.-Helping with interpersonal issues.-Providing them with work updates and make sure that they will adhere to it. Retention Specialist for a Canadian company. Offering better deals and solving their customers' issues in order not to cancel the contract with the company. Call center representative for a Canadian Company. Handling both general and technical inquiries.

  • Operations Supervisor

    Apr 2018 - Jan 2019

  • Retention Specialist

    Jan 2018 - Mar 2018

  • Customer Service Representative

    Sept 2016 - Jan 2018
• 

  National Bank of Egypt (NBE)

  Jan 2019 - now

  • Senior Strategic Planner

    Jan 2023 - now

  • Banker A at Certificates and Deposits Department

    Feb 2020 - Jan 2023

  • Personal Loan Department

    Mar 2019 - Feb 2020

  • Account opening Audit Department

    Jan 2019 - Mar 2019