Youstina Sameh

Youstina Sameh

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location of Youstina SamehCairo, Egypt

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  • Timeline

  • About me

    Senior Strategic Planner at National Bank of Egypt (NBE)

  • Education

    • Helwan University Cairo

      2019 - 2021
      Master of Business Administration - MBA Business Administration and Management, General
    • Helwan University Cairo

      2013 - 2017
      Bachelor's degree business information System 3.3
  • Experience

    • Teleperformance

      Sept 2016 - Jan 2019

      -Managing a team of 15 agents to achieve their KPIs.-Coaching and monitoring their performance on daily basis.-Motivate them to always do better to get an outstanding performance out of them.-Team bonding and outings periodically for them to get the feeling of belonging somewhere.-Helping with interpersonal issues.-Providing them with work updates and make sure that they will adhere to it. Retention Specialist for a Canadian company. Offering better deals and solving their customers' issues in order not to cancel the contract with the company. Call center representative for a Canadian Company. Handling both general and technical inquiries.

      • Operations Supervisor

        Apr 2018 - Jan 2019
      • Retention Specialist

        Jan 2018 - Mar 2018
      • Customer Service Representative

        Sept 2016 - Jan 2018
    • National Bank of Egypt (NBE)

      Jan 2019 - now
      • Senior Strategic Planner

        Jan 2023 - now
      • Banker A at Certificates and Deposits Department

        Feb 2020 - Jan 2023
      • Personal Loan Department

        Mar 2019 - Feb 2020
      • Account opening Audit Department

        Jan 2019 - Mar 2019
  • Licenses & Certifications

    • HR CERTIFICATE

      AUC - School of Continuing Education
      Jun 2017
    • Certified OKR Practitioner

      OKR Institute
      Sept 2023
      View certificate certificate
    • Advanced Business English Certificate

      British Council
      Jun 2016