Komal Kaur

Experience

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  LT Foods LTD

  Jun 2014 - Jul 2014

  Internship on Comparative Analysis
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  DCB Bank

  Apr 2016 - Jun 2018

  Glo

  Looking after Gold Loan portfolio of bank Maintain and develop good relationship with customers Cross selling to generate revenue Help management in forthcoming products and discuss on special promotions Review own performance and aim at exceeding targets

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  Jana Small Finance Bank

  Jul 2018 - Dec 2018

  Bank Teller

  working with Jana Small Finance Bank as Teller at Jalandhar. (July 2018-Dec 2018) Perform all over the counter banking transactions in accordance with bank’s standard. Accept cash deposits and payments for current, savings & fixed deposit accounts. Process withdrawals/deposits from/to customer accounts Approves & processes customer service charge refunds within authority Handles all routine customers questions, problems, concern related to cash and remittances and refer complex issues to higher authority as appropriate Educates and directs customers to appropriate delivery channels. Perform EOD cash & ATM balancing. Ensure Zero Error/delay in daily operations and all other activities related to cash and clearing Responsible for day to day operations activities within the branch To ensure accurate, timely and error free operational processing of customer needs and requests to branches Ensuring regulatory compliance & procedural compliance & timely audit Vault/Key Custodian Also do cross selling products of bank to walk-in customers which help to accelerate the branch business. Perform Cheque Truncation system of bank. Show less

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  Best Buy Canada

  Oct 2019 - Feb 2022

  Customer experience Associate

  Maintaining a positive, empathetic and professional attitude toward customers.Adding service requests to customer’s order.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out to be able to answer questions promptly.Processing orders forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with third parties vendors and stores.Ensure customer satisfaction and provide professional customer support. Show less

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  Khalsa Credit Union

  Jan 2022 - now

  Advisor