Karen Imbert González

Experience

• 

  Sopra Steria

  Oct 2014 - now

  As industrial manager of the Service Center in Valencia, I am responsible for monitoring agency production. Follow-up of the production risks of the projects, as well as their needs or alerts.Ensuring that the rules and procedures within the Sopra Steria delivery model are followed, as well as their continuous improvement.Provide support to projects in difficulty through tools and training according to their needs.Training of our managers through various courses and webinars.Collaborate in the improvement of customer relations through workshops dedicated to Coaching & Teambuilding. Show less Energy and utilities: Management of a (+15) dedicated MCO team with a highly demanding client and high impact applications. Very high level team with complicated and sensitive infrastructure management. Activity monitoring, direct interaction with the customer, continuous improvement, risk management. Insurance: Manage a team of 40+ testers in Third-Party Application Acceptance project for a major German Insurance company. Leads the transformation from a client-based team into a Nearshore team located in Valencia. SAFe train-framed testing teams, distributed in seven tribes and 22 squads. Multi-company and multicultural environment.In-house IT systems department: Project management focused on the development and maintenance of the company's own applications. Offshore team of +30 developers, analysts and testers. Agile transformation. Deployment of Scrum and Kanban according to the needs of the teams. Risk management, billing and backlog tracking. Ramp-up from 4 to 38 in a year. Tools and frameworks: .NET, MS Silverlight, MVC, Azure Devops. Energy: Project Management of an offshore team dedicated to non-functional testing. Application security, static security and performance testing. Planning, task prioritization and assignment, risk management. Improvement actions. Monthly and annual forecasts, profitability, reporting, invoicing. Tools: Loadrunner, Jmeter, Paros proxy, Acunetix, Burp Suite3 and SonarQube. Show less

  • Industrial Director

    Feb 2022 - now

  • Agile Coach

    Feb 2021 - Feb 2022

  • Project Manager

    Oct 2014 - Feb 2021