Jennifer Moore

Experience

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  Tufts Medical Center

  Sept 2004 - Oct 2013

  Practice Manager / Ambulatory Supervisor

  In my previous role, I steered all clinical and administrative operationsfor healthcare practice. I offered executive support for the Director andtwo Co-Directors, including calendar management, and travel andentertainment arrangements.Here are some of my key accomplishments:• Contributed to successful training, performance evaluation, coaching, anddevelopment programs for staff.• Recruited and on-boarded staff for consistent organizational growth.

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  UNITeS CISCO Networking Academy

  Sept 2016 - Dec 2017

  Student
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  Massasoit Community College

  Jan 2017 - May 2018

  Information Technology Technical Support

  During this tenure, I offered comprehensive IT support to faculty, staff,and students at a community college. I have delivered expert-level remoteassistance to the team across multiple campus locations. I communicated andcoordinated effectively via email and phone to assess and address supportneeds.Here are some of my key achievements:• Administered Footprint's ticketing system to ensure swift resolution ofissues.• Successfully troubleshot issues across both Windows and Mac operatingsystems and applications. Show less

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  North Light IT

  Aug 2018 - Apr 2024

  In this position, I oversaw performance and efficiency metrics tocreate data-driven insights for improvement. I maintained up-to-date andaccurate customer progress by addressing customer queries promptly. I actedas an effective liaison between VIP clients and engineering teams to deliverexceptional service. I used customer feedback to drive changes andimprovements to customer success plans.Here are some of my key accomplishments:• Ensured high customer satisfaction by structuring client feedback andprioritizing requests.• Orchestrated process enhancement strategies to establish standardprocedures and escalation policies for support team. Show less In this position, I delivered exceptional technical support to key clients,addressing all software and hardware-related issues. I have deployed fieldsupport for various projects, incidents, and installations. I integratedhardware, devices, and software to set up workstations for employees.Here are some of my key contributions:• Troubleshoot a range of issues for operating systems, VPN, applications,remote access, email, telephone, and wireless.• Developed strategies for an efficient service delivery process, includingthe creation of checklists and documentation. Show less

  • Customer Success Manager

    Aug 2018 - Apr 2024

  • Service IT Delivery Specialist

    Aug 2018 - Oct 2023
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  Ockers Technologies

  Jun 2024 - now

  Service Delivery Manager, Technology