Ross Manuel

Experience

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  Domino's

  Jan 2002 - Jan 2006

  Senior Staff

  Customer service* Dispute resolution* Cash handling* Training___________________________________________________________________Community and other Activities

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  Cuscal Limited

  Jan 2006 - Jan 2007

  Reconciliation Officer

  General Administration* Daily Reconciliation of financial institution customers' Card, Direct Entry, BPay andChequing Payments processing and settlement transactions.* Preparation of monthly reconciliation summaries providing Management with informationregarding status of each account* Investigate and report on financial institutions' customer payment transactions tracerequests.* Liaison with Customer and Other Financial institution staff regarding trace requests.

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  McDonald's

  Jan 2006 - Jan 2007

  Senior Staff

  Customer service* Dispute resolution* Training* Cash handling

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  Torstar Corporate Business Supplies

  Jan 2007 - Mar 2007

  Storeman

  * Receiving and processing Orders* Reconciliation of orders and despatches* Resolve customer queries and urgent requests* Replenishment of stock and quality control

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  Goulburn Base Hospital/Nepean Public Hospital

  Jan 2013 - Jan 2013

  Student Registered Nurse

  Assisted in triage,* Assisted in patient assessment and pain management

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  Macquarie Care Nursing Home

  Jan 2014 - Jan 2014

  Student Registered Nurse

  Assisted Registered Nurse with duties* Worked under supervision of Registered Nurse* Medication rounds* Developing understanding of differing positions within multi-disciplinary team

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  Chisolm Ross Centre

  Sept 2014 - Sept 2014

  Student Registered Nurse

  Worked in Low Dependency Unit of Mental Health Facility* Assisted in client care, patient assessment, and consultation between patients and treatingteam* Dealing with psychiatric patients

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  Australian War Memorial

  Nov 2015 - now

  • Visitor support and guidance• Senior First Aid officer responsible for inventory, education and management of first aid situations• Information delivery and presentation of exhibits to the public; representing the memorial and associated history in a respectful and engaging manner• Telephone client contact• Assisting in the interpretation of the national collection with visitors• Assist with National Ceremonies, in particular, Last Post Ceremony• Conflict resolutioninvolvement of creating role specific SOPs Show less

  • Visitor Services Officer

    Jul 2017 - now

  • Information Assisstant

    Nov 2015 - Jul 2017
• 

  I Was Only Doing My Job Podcast

  Jul 2021 - now

  Podcaster

  Researching, translating and transcribing Military Service Records, scriptwriting, editing, audio-engineering, publicity/promotion.Bi-weekly podcast covering Australia's Military History through the individual stories of those who served.