Krystal Tran

Experience

• 

  Dingtea Co. Ltd

  Apr 2018 - Nov 2022

  Shift Manager

  - Adhere to company standards and compliance requirements for operations and cleanliness of all areas.- Supervise employees operating productively and working on tasks to meet business and customer needs.- Boost team productivity and efficiency by leveraging top-notch communication and multi-tasking abilities.- Modernize and improve operational procedures to increase efficiency and profitability.- Utilize interpersonal communication skills to enhance customer experience and add value to each interaction.- Cooperate with coworkers to improve customer experience and manage storefront.- Build and maintain client relationships with positive attitude and high energy personality.- Consistently exhibit calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team. Show less

• 

  David's Bridal

  Aug 2021 - Nov 2021

  Customer Service Representative

  • Consulted all customers with genuine, and friendly enthusiasm over the phone, virtual chats, and in person.• Resolved conflicts with excellent communication skills and creative problem-solving skills.• Operated CSM systems to manage the customer flow to deliver Five-Star Customer Service experience.• Generated all sales promotions and visual updates.• Executed operational checklist tasks and order transactions.• Proactively addressed customer concerns with confidence. Know when to escalate and partner with leadership team.• Promoted all alteration services and personalization options.• Maintained store standards to support a flawless shopping experience.• Developed and maintained long-term relationships to meet and exceed customer satisfaction and loyalty.• Engaged in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise. Show less

• 

  Elevate

  Nov 2021 - Jun 2022

  - Coordinating with the LA County city staffs to establish a safe and efficient COVID-19 vaccination process for 100+ clients daily.- Implementing and ensuring all patients are following safety protocols.- Assisting all individuals using excellent communication skills and empathetic demeanor.- Supporting medical staffs within the site by distributing supplies including needles, surgical masks and gloves, food, water, and other necessities to smoothly perform their duties. - Administering daily inventory management.- Evaluating and maintaining inventory quality and readiness. Show less

  • Community POD Basecamp Manager

    Jan 2022 - Jun 2022

  • Logistics Support Specialist

    Nov 2021 - Jan 2022
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  Tech Firefly

  Jan 2022 - Dec 2022

  - Becoming an expert on content review policies and guidelines - Consistently meeting individual productivity & quality targets - Administering the Vietnamese locale team on workflow issues (chat, email, etc)- Providing suggestions to improve processes and workflows - Supporting time-sensitive requests for projects while collaborating with cross-functional teams - Assisting Team Lead by checking attendance & alerting Team Lead for any necessary support. Includes but not limited to work hours tab- Assisting Team lead with internal (locale) meetings, including but not limited to misalignment meetings & Grey Area meetings- Training of New Hires w/ Team Lead- Collaborating with Team lead on team huddle and refresher trainings- Administering new audit sheets (AS), scanning AS for consistency, finalizing misalignments and updating tracker- Monitoring locale when or if Team lead is not present. Creates a log to inform the absent Team lead of the status of locale. - Compiling Quality Review Sheet - instead of Audit tasks - at least 800 tasks per week.- Preparing daily data pull for the team (aligned and misaligned tasks).- Constructing Misalignment meeting (review updates from leadership, review GL updates, review Megadata, add final decision for the align Ads). Show less

  • POC Youtube Ads

    Apr 2022 - Dec 2022

  • Content Analyst

    Jan 2022 - Dec 2022
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  Vaco

  Dec 2022 - Aug 2023

  Content Moderator/Analysts (POC Youtube Ads)

  - Becoming an expert on content review policies and guidelines - Consistently meeting individual productivity & quality targets - Administering the Vietnamese locale team on workflow issues (chat, email, etc)- Providing suggestions to improve processes and workflows - Supporting time-sensitive requests for projects while collaborating with cross-functional teams - Assisting Team Lead by checking attendance & alerting Team Lead for any necessary support. Includes but not limited to work hours tab- Assisting Team lead with internal (locale) meetings, including but not limited to misalignment meetings & Grey Area meetings- Training of New Hires w/ Team Lead- Collaborating with Team lead on team huddle and refresher trainings- Administering new audit sheets (AS), scanning AS for consistency, finalizing misalignments and updating tracker- Monitoring locale when or if Team lead is not present. Creates a log to inform the absent Team lead of the status of locale. - Compiling Quality Review Sheet - instead of Audit tasks - at least 800 tasks per week.- Preparing daily data pull for the team (aligned and misaligned tasks).- Constructing Misalignment meeting (review updates from leadership, review GL updates, review Megadata, add final decision for the align Ads). Show less

• 

  TikTok

  Aug 2023 - now

  Content Quality Analyst - TikTok LIVE Ecosystem

  - Conduct daily screening/tagging to categorize content and evaluate UGC content quality on the livestream platform- Conduct root cause analyses that identify areas of improvement for UGC livestream content quality, and provide summaries and recommendations - Work with other LIVE Operations teams such as product, creator partnership operations and monetization to evaluate Livestream trends- Maintain an understanding of TikTok LIVE's policies and community guidelines in order to identify opportunities for optimization on the livestream platform- Ensure consistent content quality throughout the Livestream ecosystem Show less