Ben Sinclair

Experience

• 

  Pelagos Yachts Limited

  Jul 2016 - Aug 2019

  Bookkeeper / Office Assistant

  I started at Pelagos Yachts so I could gain an understanding of the financial services world whilst I was completing my studies at school. This enabled me to have a head start when it came to finding a full time job.

• 

  Lloyds Banking Group

  Jul 2019 - Apr 2021

  Due to my low error rate I was put forward to First Touch Payments. This resulted in taking instructions and inputting live payments. Additional responsibilities included:-Deputy Team Leader tasks-Colleague Coaching/Training I joined Lloyd's contact center to kickstart my career in finance full time. My day to day role consisted of:-Assisting Customers with any queries they might have-Complaints Handling-Working with other departments to assist the customerAdditional responsibilities:-Testing new systems-Assisting my Team Leader with certain tasks-Colleague training/Making guides and templates for new colleagues

  • First Touch Account Executive

    Nov 2020 - Apr 2021

  • Customer Service Advisor

    Jul 2019 - Apr 2021
• 

  Plan.com

  Apr 2021 - Nov 2022

  Customer Service Executive
• 

  International Financial Group Ltd (IFGL)

  Nov 2022 - now

  Senior Customer Service Advisor