Chris Heppell

Application Support Analyst

38 followers

Ponteland, England, United Kingdom

Connect with Chris Heppell to Send Message

Connect

Connect with Chris Heppell to Send Message

Connect

Timeline
About me
IT Technical Management, IT Service Delivery Management, IT Operations Management, IT Product Management. Automation
Education
- Northumbria University
  1987 - 1991
  Bachelor of Science - BS Applied Computing
- Northumbria University
  1984 - 1987
  Higher National Diploma Business Information Technology
Experience
- North East Ambulance Service
  Sept 1987 - Jan 1991
  Application Support Analyst
  Primary support role was Unix Operating System and associated applications support.
- Scottish & Newcastle
  Jan 1991 - Jan 2001
  Information Technology Support Specialist
  Positions included Windows First Line support and Unix First Line support roles.
- Northumbria University
  Sept 1991 - Jun 1994
  Lecturer
  Teaching Systems Analysis and Design Theory and Database Design Theory.
- Electronic Data Systems
  Jan 2001 - Jan 2007
  • Managing and lead teams for Unix delivery. • Building and leading the DWP Midrange Team during a period of growth • Design and Implementation of Midrange Hosting Architectural. • Main focus was on Clustered Midrange architectural design.
  - Midrange Hosting Manager, Midrange Hosting
    Jan 2005 - Jan 2007
  - DWP Midrange Manager, Midrange Hosting
    Jan 2004 - Jan 2005
  - Infrastructure Specialist
    Jan 2001 - Jan 2004
- Electronic Data Systems
  May 2007 - Jul 2008
  Commercial Manager, Data Center Operations.
  • Manage and lead teams for Unix, Windows and Storage delivery.
- Hewlett Packard Enterprise
  Jan 2008 - Apr 2015
  • Responsible for 24x7 delivery of Unix Services for 35 accounts and 140 staff supporting Unix servers in both HP data centres and client facilities. • Responsible for capability delivery in the UK for commercial accounts with 12 direct reports remotely across the UK leading around 240 staff. • Financial responsibility for a $64m per annum expense base, requiring consolidation of cost centres for monthly reporting and budget cycles. • Responsible for 160 staff delivering services for client accounts.• Financial responsibility for a $55m per annum expense base.
  - UK and Ireland Unix Manager, UK Global Operations
    Jan 2013 - Apr 2015
  - Platform Support Manager, Midrange and Storage Capability
    Jan 2009 - Jan 2013
  - Midrange, Mainframe and Storage Commercial Manager, Data Center Operations.
    Jan 2008 - Jan 2009
- DXC Technology
  Apr 2015 - Jun 2020
  Product Manager responsible for Turbonomic and Bigfix Patch Service Offerings within DXC. • Responsible for the global operating standards for Managed Private Cloud within Enterprise Services. • Partnered with various teams globally to implement standards and improve operations for our Managed Private Cloud delivery.
  - Product Manager
    Apr 2018 - Jun 2020
  - Managed Private Cloud Capability Lead, Global Operations
    Apr 2015 - Apr 2018
- N/A
  Jun 2020 - Jul 2021
  Career Break - June2020 to July2021
  Career Break to spend time on house renovations.
- Department for Environment, Food and Rural Affairs
  Aug 2021 - now
  Lead IT Product Manager
Licenses & Certifications
- Advanced Certified Engineer (ACE)
  IBM Turbonomic
  Mar 2018
Volunteer Experience
- Level 2 Cycling Coach
  Issued by British Cycling on Jan 2012
  Associated with Chris Heppell
- LiRF Run Leader
  Issued by England Athletics on Aug 2008
  Associated with Chris Heppell
- Level 2 Triathlon Coach
  Issued by British Triathlon Federation on Aug 2013
  Associated with Chris Heppell