Dana Sebby

Experience

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  Levi Strauss & Co.

  Mar 1997 - Mar 2000

  Call Center Manager

  Worked with headquarters in San Francisco, California to develop the call center for 1-800-USA-LEVI and 1-800-DOCKERS.Developed and implemented training for call protocol, software usage, and reporting.Responsible for managing all operations and reporting, including sales, phone stats, customer service, hiring, training and coaching staff.

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  Jewelry Television

  May 2000 - Aug 2016

  Ensured FTC compliance relating to television broadcast and online jewelry sales.Wrote protocol and training materials; implemented subsequent training.Collaborated with IT to develop and implement a new Product Information Management system for the world's largest online assortment of fine jewelry.Coordinated creation and maintenance of largest gemstone treatment guide available. Increased engagement, traffic, and followers on Facebook, YouTube, Pinterest, and the company blog by over 50% by creating the copy, video, and photo content. Managed Bazaarvoice ratings and reviews platform for over 10,000 contributors.Addressed customer concerns and resolved community conflicts via social media to ensure customer retention and brand loyalty. Managed staff of 12 in daily activities related to the examination and description of jewelry, gemstones, and educational materials resulting in one of the largest online catalogs and television broadcast libraries of product attributes and legally compliant, customer-facing product descriptions. Managed staff of 16 in the selection of products to optimize broadcast sales.Collaborated with tv talent and sales teams to pre-plan shows and to respond to sales metrics during the live broadcast, meeting or exceeding show goals. Achieved sales channel goals by successfully managing a team of 125 sales and customer service associates. Successfully resolved all executive-level escalated customer issues.Raised company to an A+ rating Better Business Bureau within six months by successfully resolving all pending customer complaints.

  • Corporate Compliance Manager

    Oct 2012 - Aug 2016

  • Community and Social Media Manager

    Mar 2007 - Oct 2012

  • Product Acquisition Manager

    May 2005 - Mar 2007

  • Merchandising Manager

    Oct 2003 - May 2005

  • Call Center/Customer Care Correspondence Manager

    May 2000 - Oct 2003
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  Welcome Home of Chattanooga

  Dec 2016 - Mar 2017

  Consultant/Interim Residence Care Coordinator

  Private, nonprofit shelter providing care for the homeless who are terminally ill and on hospice care. Consulted with Executive Director and Board Members to increase fund raising as well as to improve processes and protocols related to training, volunteer coordination and home maintenance.

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  Bridge Salon, an Aveda Exclusive Salon

  Jan 2017 - Dec 2017

  Aveda Advisor

  Drove 30% increase in retail sales over the previous year using Aveda sales and service protocols.Hosted product education and demonstration events for guests and performed Aveda Rituals. Educated salon team on products and promotions.

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  KARM Stores

  Apr 2018 - Apr 2020

  Recruiting Manager

  As the first Recruiting Manager for the organization, I was solely responsible for recruiting, hiring, and onboarding staff for 60 managers at 22 locations. Increased staff from 275 to 400 in 14 months. Developed and implemented hiring protocols encompassing everything from creating job requisitions to onboarding. Implemented a new ADP Recruitment Module and created training material. Collaborate with Human Resources on matters of compliance with federal and state workforce laws and guidelines.

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  Ionogen

  Apr 2020 - Nov 2020

  Plant Manager

  Plant Manager for a start-up that manufactures non-toxic cleaners capable of killing COVID-19 in the air and on surfaces. Responsible for ensuring the safety of operations, managing production schedules and delivery, recruiting and training employees, scheduling, collecting and reviewing data to reduce inefficiencies and waste, and reporting to executives.

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  KARM Stores

  Nov 2020 - Apr 2021

  Online Sales Manager

  Managed the KARM Stores Carryout online sales division of KARM Stores. Curated, photographed, and uploaded product for sale into the online application. Planned and hosted live shows online. Hired and trained staff. Program ended in April 2021 due to COVID restrictions easing up and people beginning to shop in the brick and mortar stores more often.

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  Sebby Farmstead

  Mar 2021 - Oct 2022

  Farm Manager

  Family farm operation. Managed operations; planning, planting, growing, and harvesting crops to sell commercially and also donate to organizations and people in need. Also demolished and renovated the original 100+ year-old farmhouse on the property during this timeframe.

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  Anywhere Bikes

  Jan 2022 - Jan 2023

  Customer Success Specialist - Logistics and Purchasing

  Achieved high sales, customer referrals and customer retention for electric bike and trike company. Promoted to procurement and logistics position; forecasted inventory needs, ordered equipment and accessories, scheduled and managed all incoming and outgoing shipments, international and domestic.

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  SERVPRO

  May 2023 - Dec 2023

  Office Manager

  SERVPRO specializes in cleaning, restoration and construction following loss due to water, mold, fire or other emergencies. Manage office team to ensure that all jobs are properly audited, billed and collected. Develop and implement an annual office administration plan and budget to automate and improve office productivity. Train and coach all office personal to efficiently perform intake, billing and collections. Manage and improve customer satisfaction including the resolution of customer complaints. Manage mobile device ordering, tracking and upkeep. Daily, weekly, monthly reporting and analysis of key metrics. Show less