Deanna Bergstein

Experience

• 

  The Capacity Group of Companies

  Jun 2011 - Feb 2013

  Sales Representative

  •Assisted in creating a new insurance product and division of Capacity Coverage Company of NJ. •Designed marketing materials for the new product.•Surveyed patient care coordinators on their role within their surgeons’ offices for new product.•Solicited new personal lines accounts to existing clients.•Cold-called businesses to gain new leads; engaged in sales to new prospects.•Managed a book of insurance for 35 private schools; solicited new policies; attended related trade shows.•Created and managed the company Facebook page. Show less

• 

  Steiner Studios

  Feb 2013 - Jul 2013

  Human Resources and Operations Assistant

  •Company Recruiter: Posted open positions on job boards, conducted initial screening, coordinated interviews•Led company internship program: recruited for interns from Carnegie Melon University, created summer rotational program, acted as supervisor and mentor•Examined, revised and distributed client contracts•Oversaw company-wide health insurance registration and TransitChek orders

• 

  16 Handles

  Jul 2013 - Feb 2014

  Office Administrator

  •Company Recruiter: sourced candidates for open positions, outreach (active), and conducted phone screens, coordinated interviews. Sourced COO, placed Marketing Manager.•Acted as the main point of contact for all franchise store owners at the corporate office•Managed local store marketing requests and oversaw a graphic design intern•Assisted in the development of new frozen yogurt flavors •Maintained specifications of yogurt and topping ingredients/nutrition

• 

  Apploi

  Feb 2014 - Feb 2016

  •Created & implemented company policies & processes to increase process flow & efficiency•Project Manager for ad hoc company projects, working functionally across sales, marketing, account managers, technology/product depts; responsible for overseeing corresponding project budgets•Regularly tested Apploi app and website on continual basis & after changes/new deployments (staging & live)•Lead Client training on Apploi product, in person & virtually; packaged training materials for continuing client education •Fostered strong relationships with existing clients: conducted client launch calls, set up client accounts, introduced new product features, collected feedback•Ensured timely communication & resolution of client issues •Created and implemented internal Apploi product training programs to drive employee learning Show less •Responsible for growth and optimization for enterprise clients; understand client challenges & create solutions; developed strong sense of engagement for clients using Apploi•Managed the creation and development of client collateral and iPad kiosk designs•Monitored client success through dashboard reporting tools; noted trends/successes/challenges•Liaised with Member Engagement team to coordinate hiring events; collaborated on event logistics, marketing material, day of coordination Show less

  • Operations Manager

    Sept 2015 - Feb 2016

  • Customer Experience Manager

    Jan 2015 - Sept 2015

  • Executive Administrator

    Feb 2014 - Jan 2015
• 

  Smarter Agent Mobile

  Mar 2016 - Jan 2022

  Acquired by Keller Williams Realty, Inc. in 2018- Served as the main liaison between Smarter Agent/Keller Williams and 500+ MLSs, managing all communication related to data, contracts, and compliance to enhance the agent experience.- Led MLS compliance efforts as the SME, collaborating with legal, product, and operations to ensure full adherence to MLS rules and regulations.- Achieved a 60% reduction in non-compliant products and citations within one year.- Developed and maintained an internal database for managing MLS contacts, billing, fees, and regulatory requirements, enabling more efficient reporting and customer insights.- Directed the transition and sunset of Smarter Agent Mobile apps. Show less

  • Director of Account Management/MLS Compliance

    Oct 2018 - Jan 2022

  • Customer Success Manager

    Mar 2016 - Sept 2018
• 

  MBS Highway

  Jan 2022 - now

  Director of MLS Relationships

  ListReports acquired by MBS Highway 2022.- Led the transition from a third-party data provider to in-house MLS data management for over 150 MLSs, successfully meeting a stringent 8-month deadline.- Drove MLS market expansion by 20% aligning demand and company objectives.- Manages compliance for NAR and individual MLSs, collaborating with product and engineering teams to ensure regulatory adherence across public-facing products.- Acts as an escalation point for compliance violations, coordinating with legal, product, and engineering teams to resolve issues effectively.- Streamlines product and data communication with engineering and product teams, ensuring accurate and timely implementation of data changes.- Directs MLS billing operations, including a seamless 30-day transition to a new billing platform.- Supervises a MLS offshore team, providing leadership and training to ensure efficient agent onboarding.- Collaborates with customer support to gather insights on customer feedback. Show less