Daniel Serrano

Experience

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  Business Solutions - Disneyland Paris, Hotel New York

  Feb 2013 - Aug 2013

  Banqueting Waiter

  Providing operational service during business conventions and banquets hosted at the hotel – 250 – 2 000 pax.Cross-department training: reception, bar and housekeeping.

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  Ecole hôtelière de Lausanne

  Feb 2014 - May 2014

  Assistant Sports Event Management

  Assisting in the creation of different sports events for students

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  Casa Gangotena

  Jul 2014 - Jul 2014

  Intern as Operations Manager Assistant

  Gained understanding of hotel operations by working closely with the operations manager. Responsible for efficient communication between departments. Supported project management of suite renovations.

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  Palexpo

  Feb 2015 - Jul 2015

  Events Management Intern

  • Working with the team for the event EPHJ-EPMT-SMT (sub-contracting watch exhibition, micro technologies and medical technologies). 4-day event with +850 exhibitors and +/- 20 000 visitors• Managing the event registrations and exhibitors onboarding• Coordinating the stands distribution and floor plan management• Creating marketing and communication assets for exhibitors and participants• Coordinating cross department collaborations with key players for event delivery

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  World Trade Organization

  Aug 2016 - Sept 2016

  Technical Assistant - Logistics (ITTC Department) Short-term contract

  • Project managed delegates’ participation and travel arrangements for training events organized by the WTO globally.• Contributed to the organization of three training events in three different countries.• Managed event expense forecasts and accounts.• Created informative communication assets for training events.

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  EHL

  Sept 2016 - Oct 2023

  • Creating value by building trusted relationships with key industry players to identify and execute business opportunities.• Delivering over 25 events from recruitment fairs to professional industry conferences in Europe in line with financial and departmental targets.• Expanding the services and benefits offer for the entire EHL Group community (+35% growth) and community engagement (42% growth) through networking initiatives.• Developing annual benchmarking reports to evaluate and strategically improve our service portfolio.• Organizing and executing an annual 2 day global online conference with over 20 sessions on key industry topics.• Implementing the communications strategy through different channels including a digital magazine production with 5 annual editions. Show less • Developed the service offers for the EHL alumni community through collaborations with external stakeholders, academia and global partners (20% increase in the offereings).• Coordinated the organization, execution and communication of 25 annual get-together alumni events around the globe.• Drove business development through the use of CRM systems and insights generation.• Generated industry reports including one on Talent Retention - Best practice strategies.• Built analytical reports of the AEHL Community to tailor-make products and services to their needs. Show less

  • Industry Relations & Alumni Account Manager

    Jan 2022 - Oct 2023

  • Industry Relations & Alumni Coordinator

    May 2018 - Dec 2021

  • Academic Assistant - Hotel Asset Management

    Sept 2016 - Apr 2018