Saurabh Sachdeva

Experience

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  HCL BPO

  Dec 2002 - Nov 2003

  Technical Support Associate

  Technical Support to the SBC Yahoo! Dial-up connection customers.Processing Complaints and Queries.Performing as back up for Supervisor.Managing Shift MIS (monitoring module) & analysis of CSAT reports.

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  Infosys

  Nov 2003 - Sept 2012

  Project Estimation, Planning & SchedulingResource Planning, Budgeting & Effort EstimationTracking & Handling Project Cost & Schedule deviationsDefining Control Strategies for the ProjectsData Migration, CSS & Data MappingBusiness ParametrizationRequirement Gap Analysis & Functional SolutioningRA Discussions and Impact AnalysisHigh Level Design and Technical ApproachCR discussions & DeliveryManaging a Multi-Track, Multi-Environment Support TeamEOD Process Consulting & Optimization Show less Handling Customer concerns in RM Meetings at siteLeading the Support TeamPost Go Live Support at ANB, RiyadhFirst Level analysis & workaroundsOnsite-offshore coordinationImpact Analysis & Delivery Code ReviewPatch ManagementDelivery schedule adherence & trackingEOD process optimizationSimulation Run & Go Live Support for all Beta Customers BCM & Performance Testing Support for all Beta CustomersRetail & Transactional Banking Business Parameterization CR Discussions & Delivery Show less

  • Project Manager : Finacle CBS Transformation & Delivery

    Feb 2010 - Sept 2012

  • Team Lead : Finacle CBS Transformation & Support

    Oct 2006 - Jan 2010

  • Software Engineer - Finacle CBS Delivery & Support

    Nov 2003 - Sept 2006
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  Personal Sabbatical

  Sept 2012 - Jun 2013

  Traveler, Explorer, Counsellor & Small Time Fiction Writer!!
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  Evolvus Solutions Pvt Ltd

  Jun 2013 - May 2014

  Manager - COE for Business Info Transformation

  Optimization of the Data Migration Process into reusable, pluggable componentsBespoke Solutioning, Requirements & Task Analysis, Estimation & RFP ResponseInternal R&D Projects for Integration of our Product Suites with Core BankingBespoke Solution Delivery

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  Sophos Solutions

  May 2014 - now

  Maintain and control the overall Productivity Indicators of the Organization Work with the VP-Projects to report the Productivity Indicators to the President and the BoardCo-ordinate with different departments viz. Projects, Finance, Quality, Internal Systems etc.Regular status calls with Project and Delivery Managers for Project Cost OptimizationEarned Value analysis of strategic projects in order to control Cost & Schedule VarianceProject and PMO level Financial Margin monitoring Show less

  • Vice President Delivery - North America & Caribbean

    Nov 2022 - now

  • Engagement Manager - North America

    May 2019 - Oct 2022

  • Head - Productivity

    Apr 2018 - Jun 2022

  • Delivery Manager - Core Banking Transformation

    Jul 2016 - Apr 2019

  • Project Manager - Core Banking Transformation

    Jul 2015 - Jun 2016

  • Business Transformation Consultant

    May 2014 - Jun 2015