Amer Mohamed El Fakhrany

Experience

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  Foreign Trade Training Center "FTTC"

  Oct 2004 - Jan 2006

  IT Specialist

  Reporting to: Training and Operation Director:Developed and delivered training programs focused on international trade, enhancing participants' skills and knowledge in trade regulations and practices.Managed training logistics, including scheduling, resource allocation, and coordination with external experts.

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  GLEXTEL

  Jan 2006 - Jan 2009

  BTS and Radio Transmission Senior Engineer

  As a member of the BTS and Radio Transmission Department I am in charge of the following:Installation, Integration, Commissioning, Testing and Troubleshooting For Ericsson BTS, Mini-Link, Transmission and DXX Equipment.RBS 2000 series:Macro sites (2202 – 2206-2216) Micro sites (2308) Mini-Link:Traffic Node all configuration and installations. Now Working in Hub optimization Project in Vodafone network configure all TN and replace MLE with MLTN. make the Data communication Network (DCN) configurations(OSPF ,Static Routing ,PPP,DCN Over traffic) and connection with DXX and PBC and SDH Alcatel Equipments, make also all Software Release for all TN and RAUs,configure Also all cross connections. Also making all traffic connections (STM-1) (Fiber or Electrical) with ADMs(Alcatel& Ericsson) and SDH Alcatel Equipments.High Capacity All Configurations and installations. Out door equipment (ML-E, ML-C Micro).Indoor equipment (AMM, MMU, SAU, DC Distribution Unit, BNC Panel and DF Panel).DXX Cross Connection: installation, commissioning and testing.Basic (16, 32).ADMs 6300 and 8600 Batteries.BBS (2000) & PBC 6500.Auditing the sites to ensure that the implementation of customer supplied equipment has been, or is being, carried out in accordance with Documented Procedures.Final Acceptance for the sites with customer teams.Also have knowledge with these equipment.3206,3106,2116 and 2216 RBS Series.GSM antennas.Feeders.Earthling System.Site Master. Show less

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  Huawei Technologies

  Jan 2009 - Jan 2010

  BSS integration Engineer

  Developed and prepared comprehensive swap data configuration scripts for BSC port assignments, ensuring accurate system setup and integration.Coordinated with customer teams to arrange and facilitate data transfer for site swaps, ensuring seamless transitions and minimal disruption.Managed site integration during swap nights, including configuration of site RF data and environmental alarms to ensure system stability and performance.Commissioned the BSC6000, overseeing the setup and activation of core network elements to support operational readiness.Executed and managed all BSC upgrades and integration assignments, ensuring compatibility and enhanced functionality of network components.Conducted thorough testing and validation of integrated systems to confirm successful deployment and operational efficiency.Maintained detailed records of configuration and integration processes to support ongoing network operations and troubleshooting. Show less

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  Vodafone Egypt

  Mar 2010 - Aug 2015

  NFM Engineer

  Oversaw maintenance and support for all BTS equipment across Delta and Upper Egypt, managing a network of 2,700 sites to ensure optimal performance and reliability.Conducted maintenance and troubleshooting for Ericsson equipment, including BTS, Node B, TN, micro sites, and DXX, to ensure system stability and efficiency.Coordinated with contractors for addressing environmental alarms and managed CM/PM activities to maintain network integrity and minimize downtime.Performed maintenance for SIAE and Huawei RTN microwaves, ensuring consistent connectivity and performance across microwave links.Conducted maintenance and troubleshooting for Huawei BTS equipment, including 2G and 3G systems, to address and resolve technical issues promptly.Diagnosed and resolved E1 line issues in collaboration with Telecom Egypt, ensuring reliable communication and service continuity.Managed HDSL line troubleshooting, including DSLAM and ADTRAN for micro sites, to address connectivity issues and optimize network performance.Analyzed and resolved complex technical issues, providing effective solutions to improve network performance and service quality.Developed and maintained detailed documentation of maintenance activities and service reports to support ongoing network operations and improvements. Show less

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  Huawei

  Aug 2015 - now

  Oversaw multi-vendor managed service projects, managing over 10,000 2G/3G/4G/5G sites and leading a team of 250+ employees in network operations.Directed the transformation of service delivery, including NOC (FO/BO) operations and FM/SPMS (field operations), to enhance efficiency and effectiveness.Managed GNOC/LNOC operations across all MS domains, ensuring high standards of service and performance.Supervised technical teams across various network domains (CS & PS Core Network, IP Networks, Microwave & Fiber Networks, Radio Maintenance Power, Transmission Field Teams), optimizing performance and operational processes.Implemented best practices in risk management, customer management, and team building to improve overall service delivery.Developed and executed processes for NOC (operations), performance, and field operations, enhancing operational efficiency and effectiveness.Managed project deliverables, including SLAs and KPIs monitoring, and maintained financial oversight for projects exceeding 100M SAR.Led digital operations and process automation initiatives, streamlining operations and reducing operational costs.Enhanced business and operational processes at various stages of managed services project delivery, ensuring alignment with project milestones and targets.Ensured compliance with OLAs, WLAs, and MS contracts, improving KPIs and achieving SLAs.Created and managed comprehensive project plans, allocated resources effectively, and monitored progress to ensure successful project completion. Show less Oversaw the North Africa SWAT team in managing and supporting Huawei projects across multiple countries, including Sudan, Chad, South Sudan, Congo, and Cameroon.Oversaw multi-vendor network operations, encompassing NOC (FO/BO), FM/SPMS, and fuel management, ensuring seamless field operations and service delivery.Managed GNOC/LNOC operations across all managed service domains, implementing best practices in risk management, customer management, and team building.Fostered strong relationships with key stakeholders and clients to ensure alignment of objectives and successful project outcomes.Led crisis management efforts, effectively addressing and mitigating any operational disruptions or service challenges.Developed and executed inter/intra-departmental processes for NOC (operations), performance, and field operations, enhancing operational efficiency.Monitored project SLAs and engaged in quarterly discussions to ensure compliance and performance.Administered third-party contracts with suppliers and partners, ensuring alignment with project requirements and financial management.Improved business and operational processes to enhance service delivery and customer satisfaction.Ensured the fulfillment of KCPs (Key Control Points) throughout various stages of managed services project delivery.Managed OLAs, WLAs, and KPIs to meet SLA agreements and achieve contractual obligations.Directed end-to-end incident management, ensuring timely escalations and resolution of issues both internally and with customers.Spearheaded the implementation of new technologies and processes to drive operational efficiency and service excellence.Developed and delivered training programs for local teams to improve technical skills and operational knowledge.Conducted regular performance reviews and audits to assess the effectiveness of service delivery and identify areas for improvement. Show less

  • Director Of Operations

    Jan 2019 - now

  • Operations Support Manager

    Dec 2015 - now

  • FM Manager

    Aug 2015 - Dec 2015