Syed Khader

Experience

• 

  InterGlobe Technologies Ltd (IGT)

  Feb 2011 - Oct 2016

  Senior Software Engineer

  Client - Travelport, Delta Airlines

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  Mphasis

  Nov 2016 - Mar 2019

  Module Lead

  Client - United Airlines, Copa Airlines• Projects worked - Ticket Issuance, Refund, Re-issue, Exchange, Ticket Feed and Credit Card Tokenization.• Designed and developed Flybe migration project.• Led and motivated team of 6 to produce optimised code. Contributed in all phases of project from Estimation, Solution proposal to Implementation and post-cutover support.• Conducted interviews with key business users to collect information on processes and user requirements.• Translated unstructured work requests into actionable user stories, using Jira.• Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives for 10+ project enhancements/optimizations.• Identified current inefficiencies on E-Ticket exchange functionality and recommended changing functionality or behaviors to eliminate concerns.• Wrote functional specifications for systems developers and completed regular updates to incorporate changes. Show less

• 

  Amadeus

  Apr 2019 - May 2021

  Lead Business Analyst

  • Prioritizing the incidents & delivering solution to the Airline in collaboration with Engineering, sales and Marketing teams to achieve the strategic goals .• Resolved 1500+ incidents from Inventory / Reaccommodation / Disruption area across multiple airlines ahead of SLA.• Managed Training for Multiple Airlines, Level 2 Support and Maintenance team.• Performed in-depth User Acceptance Testing on the new products and features to get the product aligned with the business and technical requirements. Validated test reports and ensured the launch readiness of products.• Regularly reviewed individual's progress against KPIs, enforcing necessary improvements to enable as asuccessful team.• Managed positive, productive client relationships through seamless solution delivery and by providing adequate responses to their requirements/queries.• Worked with Maintenance and R&D team across the geographies to investigate complex incidents and provide solution. Show less

• 

  Tata Consultancy Services

  Jun 2021 - Sept 2023

  Client - TRAVELPORT• Project Management: Developed and managed end-to-end project plans and ensured on-time delivery by proactively identifying gaps and driving solutions with efficient processes.• Worked with 6+ Product Managers to define product vision, strategy and roadmap of new Billing Product developed by Travelport.• Consulted and coordinated with 6 product development teams and owned Data & Analytics team in ART to build / enhance products based on customer data.• Developed product documentation to communicate and align key components of upcoming features and products to internal teams.• Liaised with Product Management to prioritize product backlog according to business value and ROI.• Requirement Prioritization: Managed feature development and priorities following scrum process working with team of 12+ across different geographical regions.• Produced detailed, data-driven insights and reports using Cognos BI software to inform strategic business decisions. Led team to generate 100+ reports & dashboards displaying real-time sales and customer data in Qlik View/Sense & Cognos BI. Show less Client - TRAVELPORT• Projects worked - Private fares in Travelport+, ChangeFee to EMD/VAT, Schedule change reject queue migration.• Managing Schedule Maintenance & Production support scrum team.• Elicitation of high level requirement from different airlines IT and Business teams and establish the scope of the project.• Bridging gap and managing dependencies between different functions and aligning all teams to complete release phases and milestones.• Created and maintained product backlog for Agile product development (JIRA).• Weekly Project status with customer and other stakeholder related to projects.• Performed in-depth User Acceptance Testing on the new products and features using Automation test suite to get the product aligned with the business and technical requirements. Validated test reports and ensured the launch readiness of products.• Proposed and implemented an idea to migrate SSM reject queuing process from zTPF Mainframes to Open systems, which resulted in 16K MIPS(million instruction per second) reduction per transaction. Show less

  • Lead Business Analyst

    Oct 2022 - Sept 2023

  • Associate Consultant

    Jun 2021 - Oct 2022
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  Amadeus

  Oct 2023 - now

  Senior Product Definition Analyst