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Arjun Sutrave

Arjun Sutrave

Followers of Arjun Sutrave794 followers
location of Arjun SutraveChennai, Tamil Nadu, India

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  • Timeline

  • About me

    Associate Director - Project and Program Management

  • Education

    • Dr T Thimmaiah Institute of Technology (formerly) Golden Valley Institute of Technology

      -
      Bachelor of Engineering - BE Computer Science

    • Golden Valley Institute of Technology

      1997 - 2001
      Bachelor of Engineering Computer Science

    • SBOA Matriculation & Hr Sec

      1996 - 1997
      Standard 12 Computer Science

  • Experience

    • Chennai

      Jan 2004 - Jun 2010

      • Wipro InfoTech

        Mar 2007 - Jun 2010

      • CSS Corp

        Jan 2004 - Mar 2007

    • HCLTech

      Jun 2010 - Oct 2014
      Senior Manager - Service Delivery

      Service Delivery

    • Cognizant

      Nov 2014 - Jun 2024

      Service Level Management, Customer Relationship management, Financial management, Project Management, Continual service management, Process Improvement through ITIL framework, Knowledge management, Team and people management Accountable for the Regional performance cutting across all the technical tracks and ITIL framework processesCustomer relationship management Project Management Continual service improvements Knowledge management Stakeholders management Accountable for, Performance of multiple service desk projects (SLAs & KPIs) Customer relationship management Continual service improvements Cost Optimizations People managementTransitionsProductivity and profitability of the deskKnowledge Management

      • Senior Manager - Projects

        Nov 2014 - Jun 2024

      • Regional Service Manager

        Jun 2019 - Jun 2021

      • Service Line Manager - Service desk

        Nov 2014 - May 2019

    • LTIMindtree

      Jun 2024 - now
      Associate Director - Program management

  • Licenses & Certifications

    • SCRUMstudy Agile Master Certified (SAMC)

      EXIN
      Apr 2019

    • HDI - Support Center Manager

      UBM
      Dec 2016

    • Six Sigma Yellow Belt

      Cognizant Certified Associate
      Dec 2016

    • ISO27002 Advanced

      EXIN
      Jul 2014

    • PRINCE2 Practitioner

      APMG
      Apr 2014

    • ITIL V3

      EXIN
      Jun 2013

    • Fundamentals of Cloud Computing

      EXIN
      Oct 2017

    • IT Service Management

      EXIN
      Oct 2017

    • CCNA

      CISCO
      Jun 2003

    • Azure cloud fundamentals

      Microsoft
      Oct 2020

    • ITIL intermediate - Service Operations

      AXELOS Global Best Practice
      Dec 2017