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Mark Ng Wai

Mark Ng Wai

Customer Service Representative

Followers of Mark Ng Wai55 followers
location of Mark Ng WaiTrinidad and Tobago

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  • Timeline

  • About me

    --Song Writer, Lead Singer, Manager.

  • Education

    • Anglia Ruskin University via School of Accounting and Management. (SAMS TT)

      2005 - 2009
      Bachelor’s Degree Business Administration and Management, General Bachelor of Arts Degree with Honours

      Activities and Societies: General Business and Administration Management. Song writing and Music Management. Singing. Reflection. Teaching the basics on the guitar as I know it. Currently I am producing music at MN Musical Heights and a full time musical artiste. I have been writing and performing my original songs and occasional covers for the past ten years. I've also had management positions for different companies and I have managed my passion for music in such a way that I can integrate it anywhere I work, whether it is with customers, Co- workers and employers.

  • Experience

    • RBC

      Oct 2009 - Dec 2014
      Customer Service Representative

      - Resolving 80% of clients problems at first point of contact- Effectively spot referral opportunities for business- Enhancing Relationship Management- Motivate staff (I wrote and performed motivational songs with a fun twist)- Build Knowledge on Operations using the Knowledge Resource Centre-Constantly find ways to maintain and to enhance customer service

    • Stylus Furniture Limited

      Dec 2014 - Jul 2016
      Manager

      General Management of Showroom.Brand Development, Brand Strategy and Web site growth. Analysis of business trends to stay informed.Assist the decision making processes. Change Management transitioning.Comprehensive database management.Performance Management.

  • Licenses & Certifications

    • Secondary Education Certificate

      Caribbean Examinations Council

    • Certificate of Business Administration

      Anglia Ruskin University

    • Primary Care (CPR), Secondary Care (First Aid) for ADULT/ CHILD/ INFANT

      Emergency First Response
      Jan 2013

  • Volunteer Experience

    • Entertainer

      Issued by Friends Of San Fernando General Hospital on Dec 2009
      Friends Of San Fernando General HospitalAssociated with Mark Ng Wai

    • Musical planner and Motivator, General Assistnace

      Issued by Living Water Community Church on Aug 2009
      Living Water Community ChurchAssociated with Mark Ng Wai