Abhishek Pandey

Experience

• 

  Marine Application and Solution Technologies

  Apr 2003 - Jun 2009

  Technical Specialist

  • Administrate infrastructure, including firewalls, databases, malware protection software and other processes• Supporting a large array of tools and applications used by the Client organization like VPN, SAP, Web-ex, Adobe Connect, Business Warehouse etc• Maintain backups of data, database and server images.• Monitor network and services, perform maintenance ensuring that all systems are operating, and troubleshoot & resolve systems issues.

• 

  CenturyLink

  Aug 2009 - Sept 2016

  Technical Manager - Worldbank Group IT Infrastructure Support Operations

  • Spearheading 24*7 IT Service Delivery Desk Operations for international client World Bank Group with a team of 45 members; leading, planning, organizing & directing activities of Global Support Centre employees who provides problem solving support to World Bank Group Staffs• Managed the 24/7, day-to-day operational functions of the World Bank IT support and customer-facing product support teams. Examined existing processes to discover opportunities to increase effectiveness and raise service levels in a dynamic environment.• Implemented a globalized ITIL V3, which improved all 75 Tier 1 Services availability, and met all business SLAs through creation of a Known Error database.• Facilitated troubleshooting by mapping architecture of systems used in WBG, resulting in SLA and BCP planning improvements.• Directed all IT infrastructure personnel through high-severity, mission-critical outages.• Managed Incident and Problem Management processes across IT and key vendor service lines for immediate, decisive, and comprehensive solutions. Show less

• 

  YASH Technologies

  Sept 2016 - now

  • Senior IT Executive responsible for Client Services providing IT Strategy and Consulting to several large US Based customers, including Cyber Security and Compliance. • Defining business & growth strategy for Clients, creating a strong Market Positioning in the Infrastructure Management Space; Defining & directing Partnerships & Alliances strategy, and increasing stake holders value proposition.• 14+ years of global experience on infrastructure design, implementation and management of large global IT Infrastructure projects, Data Center Consolidation, Virtualization, High Availability and Disaster Recovery.• Involved in every aspect of client lifecycle – from pre-sales, business development, RFP response, architecture through deployment, cutover and post go-live delivery management. • Strong people management skills with proven track record of high retention rate.• Extensive experience in setting up onsite US based delivery center and delivery organization.• Responsible for sustaining and driving the customer satisfaction for the Infrastructure Management Service (IMS) business unit in the company• Established an integrated IT Infrastructure services division to standardize delivery across client organizations.• Responsible for sustaining and driving the customer satisfaction for the Infrastructure Management Service (IMS) business unit of clients.• Established an organization wide governance process for clients’ delivery which resulted in improved decision making and communications.• Developing and Managing client organization’s end to end IT process Optimization.• Creating, Leading and retaining high performance project and delivery teams.• Developed a Thought Leadership to drive the organization strategically with a business focus Show less

  • AGM - IT Infrastructure Services

    Oct 2023 - now

  • AGM - IT Infrastructure Services

    Jul 2021 - Sept 2023

  • Technical Program Manager

    Jul 2019 - Jul 2021

  • Senior Technical Manager

    Sept 2016 - Jun 2019