Kriti Anand

Experience

• 

  GeeksforGeeks

  Jun 2020 - Jul 2021

  Campus Mantri
• 

  FIS

  Feb 2022 - now

  Achieved a significant improvement in Service Level Agreements (SLAs) from 92% to98.9% by optimizing JIRA ticket management, incident resolution, and request fulfillment.•Streamlined deployment tasks for clients like AMEX, CAX, and PayPal, ensuring timelyand efficient service delivery.•Automating manual tasks such as day-end triggers, failure alerts, long-running jobmonitoring, and historical data capture, resulting in increased efficiency and reducedworkload. •Managed day-end processes in UAT and production environments, ensuring smoothexecution and timely completion.•Troubleshooted and resolved day-end issues, minimizing downtime and maintainingprocess integrity.•Contributed to critical deployments by collaborating with L2 support for effective issuetriage.•Successfully implemented client requirements through rigorous testing, achieving desiredoutcomes.

  • Service Delivery Analyst

    Jul 2023 - now

  • IT Trainee

    Feb 2022 - Jul 2023