Chito Nwosu

Experience

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  The Home Depot

  Nov 2021 - Jul 2023

  IT Support Analyst &Audit Risk Compliance

  Coordinate and provide comprehensive application and hardware support to executives and employees. Conduct high-level training sessions and address user queries related to migration and email client usage. Resolve daily service requests concerning PC, server, and network hardware and software issues. Ensure timely production of high-quality work during regular business hours and respond promptly to emails and queues. Demonstrate proficiency in Office 365 and develop strategies to improve audit engagement efficiency. Coordinate cross-functional project teams to address Tokenization and Encryption audit findings. Show less

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  ChampionX

  Jul 2023 - Sept 2024

  Information Technology Support Analyst

  Assess both existing and new cloud computing applications within ChampionX. Deliver thorough desktop support, resolving hardware and software issues for end-users. Approve all introduced application solutions within ChampionX. Oversee infrastructure, user access, and device management using Microsoft Intune. Collaborate with the global support team to manage Service Management ticket queues effectively based on priority and commitment. Promptly address end-users' technical concerns across software, hardware, applications, and email clients (Outlook), showcasing robust problem-solving skills and independent troubleshootin Show less

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  Addison Group

  Oct 2024 - now

  Information Technology Support Analyst level 3

  The IT Support Analyst Level 3 / Desk Side Support role involves providing advanced technical support for complex hardware, software, and network issues. This position includes offering on-site assistance to end-users, and managing and resolving incidents and service requests promptly to minimize business disruptions. Responsibilities also encompass performing regular system maintenance and updates, creating and maintaining detailed documentation of technical issues and solutions, and collaborating with other IT team members to ensure seamless service delivery. Additionally, the role involves training end-users on IT best practices and supporting IT projects such as system upgrades, migrations, and deployments Show less