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Lauren Klemans

Lauren Klemans

Summer Camp Counselor

Followers of Lauren Klemans434 followers
location of Lauren KlemansNew York City Metropolitan Area

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  • Timeline

  • About me

    Customer Success Manager/Office Administrator at Lucida Surfaces

  • Education

    • Boonton High School

      2012 - 2015
      9-12

      Activities and Societies: Varsity Softball (2012, 2014) Varsity Cheerleading (2012, 2013) Girls Show Association (GSA) (2012, 2013)

    • DePaul Catholic High School

      2011 - 2012
      9

      Activities and Societies: Cheerleading (2011)

    • Montclair State University

      2015 - 2020
      Bachelor's degree Business Administration w/ a concentration in Marketing

      Activities and Societies: MSU Marketing Association (2017-2020) Active Minds (2017-2020) Disability Resource Center Notetaker (2016-2017) National Society of Collegiate Scholars (2015-Present) Study Abroad Peer Advisor (SAPA) (2019-2020) RELEVANT COURSEWORK:Applied Business Strategy, Club Management, Consumer Behavior, Data Analysis: Interpretation & Communication, Event Marketing & Planning, Food & Beverage Management, Hospitality Management, Integrated Marketing Communications, International Marketing, Lodging Management, Marketing Research, Marketing Strategy and Implementation (Google Ads Search Certification – 2020), Services Marketing, Special Topics in Marketing, Spreadsheet Modeling, Statistical Methods in Business,… Show more RELEVANT COURSEWORK:Applied Business Strategy, Club Management, Consumer Behavior, Data Analysis: Interpretation & Communication, Event Marketing & Planning, Food & Beverage Management, Hospitality Management, Integrated Marketing Communications, International Marketing, Lodging Management, Marketing Research, Marketing Strategy and Implementation (Google Ads Search Certification – 2020), Services Marketing, Special Topics in Marketing, Spreadsheet Modeling, Statistical Methods in Business, Technology in Business Show less

    • Northumbria University

      2018 - 2018
      Study Abroad

      I studied abroad at Northumbria University as part of an exchange program through my home institution, Montclair State University, in 2018 in Newcastle Upon Tyne, England. RELEVANT COURSEWORK:Digital and Data Driven Marketing (DMA Talent Student Challenge Instagram Marketing Campaign), Dynamics of Marketing in Sports, Music and Fashion, and Communications and Content Marketing (Amazon Fresh – Digital Campaign/Wix Website Design)

  • Experience

    • Lincoln Park Summer Camp

      Jun 2015 - Aug 2016
      Summer Camp Counselor

      • Interacted and supervised the kindergarten and second grade children and engaged with them in activities such as crafts, games, field trips, and other camp-related activities

    • Victoria's Secret

      Sept 2015 - Dec 2015
      Beauty Sales Associate

      • Worked on a brand-new team/department released by the company in 2015• Stocked all beauty shelves, processed shipments, and completed invoices of a variety of products (lotions, perfumes, skincare, etc.)• Met an hourly sales quota and credit account holders• Enhanced customer experience by offering demonstrations/samples in store• Set-up/breakdown of window-displays and beauty area displays

    • Preakness Hills Country Club

      Feb 2016 - Jan 2018

      • Led a team of 15 new hires, as well as conducted the phone screens, interviews, scheduling, hiring and onboarding for them• Utilized Salesforce to measure KPIs to ensure member satisfaction and all monthly, quarterly, and annual goals were being met• Maintained department invoicing and a monthly program budget through Microsoft Excel; along with submitting related reports weekly to the GM• Served as a liaison between members and management to address any matter at the club• Compiled and created program materials from rough drafts Canva and Microsoft Office• Created and coordinated all aspects for any kids' events and functions (10-120 kids), as well as the 3-week summer camp program (10-30 kids) Show less • Assisted program lead with the kids activities on the weekends during golf events, lunches/dinners, functions, and holidays as well as during the 3-week summer camp program• Collaborated with coworkers to create crafts and activities for 10-100 children at a time for both indoor and outdoor events, lunches/dinners, functions, poolside, etc. • Provided exceptional customer service for all children and members• Cared for members children on and off premises as well as non-members children Show less

      • Lead Kids Program Coordinator

        Feb 2017 - Jan 2018

      • Kids Activities Coordinator

        Jun 2016 - Feb 2017

      • Server

        Feb 2016 - Jun 2016

    • Care.com

      Sept 2017 - Feb 2023
      Nanny/Household Manager

      • Organized and cared for up to 5 families simultaneously for multiple children between the ages of an infant to 13 years of age (also work with children with disabilities) • In charge of planning and coordinating calendars, travel arrangements, arranging and scheduling appointments, grocery lists, sporting events, and activities for multiple persons through Google Suite, Cozi, Wanderlog and Calendly • Coordinated and executed pick-up/drop-off for children to/from activities and school as well as meal prep, pet assistance, household work, and local errands• Helped with homework, making baby formula, meal preparation and grocery shopping for the family, distributing medication, sports practice, laundry, and keeping kids entertained with games, crafts, reading or limited screen time• Experienced in caring for dogs, cats, rabbits, and fish as well as distributing medication and feeding Show less

    • Wine.com

      Nov 2021 - May 2022
      Customer Service Specialist

      • February & March 2022 Peer Nomination winner with a high Customer Satisfaction Rating of 96% • Managed multiple accounts, timelines, and customers throughout the day-to-day operations to maintain high customer satisfaction – Typing Speed: 60 WPM• Navigated a wide range of customer and warehouse issues • Worked towards Key Performance Indicators (KPIs) both individually and as part of a team • Supported and problem solved for customers pertaining to their account/order(s) through Microsoft Dynamics 365 and Are We Up (OMS)• Provided exceptional written and verbal correspondences with customers via live chats, emails, and phone calls through Zendesk Show less

    • Lucida Surfaces

      Feb 2023 - now
      Customer Success Manager/Office Administrator

      • Customer Service Department Head• Order Processing Specialist/Management• Account Manager• Sales Representative Liaison • Office Administrator• E-commerce Specialist• Claims Specialist

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Lauren Klemans
      March 2022 Peer Nomination Winner Wine.com Team Mar 2022 I, along with 4 other of my colleagues, were nominated and selected out of 108 nominations for our monthly peer nomination awards. The award is given out based on peer nominations for enhancing the customer experience.My nomination was as follows: "Lauren brought me in to offer recommendations on a rather complicated multi-state order, and maintained an extremely helpful, friendly demeanor while walking the customer through the complex process with ease. Everything went smoothly and the… Show more I, along with 4 other of my colleagues, were nominated and selected out of 108 nominations for our monthly peer nomination awards. The award is given out based on peer nominations for enhancing the customer experience.My nomination was as follows: "Lauren brought me in to offer recommendations on a rather complicated multi-state order, and maintained an extremely helpful, friendly demeanor while walking the customer through the complex process with ease. Everything went smoothly and the customer was very happy, and it made my job easier. Thanks, Lauren!" ~Wendy H. about Lauren Klemans Show less
    • Awarded to Lauren Klemans
      February 2022 Peer Nomination Winner Wine.com Team Feb 2022 I, along with 4 other of my colleagues, were nominated and selected out of 108 nominations for our monthly peer nomination awards. The award is given out based on peer nominations for enhancing the customer experience.My nomination was as follows: “I am always relieved when my CS chat transfers get picked up by Lauren K. She never fails to read through the chat before asking generic or repeat questions and immediately lets the customer know she is there to support and resolve their… Show more I, along with 4 other of my colleagues, were nominated and selected out of 108 nominations for our monthly peer nomination awards. The award is given out based on peer nominations for enhancing the customer experience.My nomination was as follows: “I am always relieved when my CS chat transfers get picked up by Lauren K. She never fails to read through the chat before asking generic or repeat questions and immediately lets the customer know she is there to support and resolve their issue. We have worked together on a few chats where an item is out of stock and a sub recommendation is needed. I am continually impressed by how she interacts with customers in such a natural and non-scripted way. Her communication style makes customers feel like they are being heard and taken care of. She is an absolute asset to the team and a shining example of what true Customer Service means!” ~Heidi S. about Lauren Klemans Show less
    • Awarded to Lauren Klemans
      Dean's List Feliciano School of Business Dec 2019 During this semester, I received a GPA of 3.5 or better on 12 or more credits.
    • Awarded to Lauren Klemans
      Dean's List Feliciano School of Business Dec 2018 During this semester, I received a GPA of 3.5 or better on 12 or more credits.
    • Awarded to Lauren Klemans
      National Society of Collegiate Scholars - May 2016 I was invited and accepted my invitation into the National Society of Collegiate Scholars in May of 2016 at Montclair State University. "The National Society of Collegiate Scholars (NSCS) is an honors organization that recognizes and elevates high achievers during the first two years at a college or university with a 3.4 GPA or higher."
    • Awarded to Lauren Klemans
      School Service Award - Front Office Boonton High School Jun 2015 During my senior year at Boonton High School, one of the elective courses we could take was school service. I decided to do my school service in the front office assisting the receptionists. Some of the responsibilities I had were photocopying transcripts and other important papers, running letters through the mail machine and placing them in the proper outgoing box, filing paperwork, going to get students that were either leaving early or that had a meeting with the dean or the principal and… Show more During my senior year at Boonton High School, one of the elective courses we could take was school service. I decided to do my school service in the front office assisting the receptionists. Some of the responsibilities I had were photocopying transcripts and other important papers, running letters through the mail machine and placing them in the proper outgoing box, filing paperwork, going to get students that were either leaving early or that had a meeting with the dean or the principal and ran a variety of errands throughout the day. Show less

  • Volunteer Experience

    • Notetaker

      Issued by Disability Resource Center on Sept 2016
      Disability Resource CenterAssociated with Lauren Klemans

    • Volunteer Coach

      Issued by Lincoln Park Raiders Cheerleading on Aug 2012
      Lincoln Park Raiders CheerleadingAssociated with Lauren Klemans

    • Aiding the dementia patients

      Issued by Llanfair House on Sept 2011
      Llanfair HouseAssociated with Lauren Klemans

    • Tournament fundraiser

      Issued by Lincoln Park Angels (Softball team) on Jun 2007
      Lincoln Park Angels (Softball team)Associated with Lauren Klemans