Leonardo Votto

Experience

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  Votto IT Technician

  Jan 2001 - Dec 2007

  IT Technician - Self Employed
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  CompuKoerich

  Feb 2007 - Jul 2010

  Support Consultant

  The role was to provide support to inbound calls, online cases, and follow-ups to new or existing issues by phone and electronically, identify difficulties, and propose a solution. Employ analytical problem-solving to find the optimal match between the client’s needs and the products and services available.

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  Della Bikes

  Jul 2010 - Apr 2012

  IT Manager/Customer Sucess

  -Led IT infrastructure management and ERP implementation, optimizing operational efficiency and enhancing system suitability to company needs.- Implemented a new ERP system to control store front and product sales- Provided floor management support, driving increased sales and delivering VIP service to foreign customers.

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  Scenic Hotel Group

  Aug 2012 - Aug 2013

  Guest Service Attendant
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  BRB LOG

  Sept 2013 - Apr 2014

  Logistics Coordinator
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  Manager Systems

  Apr 2014 - Apr 2015

  Program Manager

  I've cultivated and nurtured high-level customer relationships, engaging with diverse executive teams. With a sharp focus on specialized SAAS software systems like Astraia and Sisclinica, I provide expert support to ensure seamless operations. Leveraging my expertise in administering SQL databases, I swiftly tackle technical challenges, ensuring uninterrupted service. Collaborating seamlessly with global teams, I meet and exceed SLAs while fostering a culture of cross-functional knowledge sharing. From end-to-end software training to meticulous documentation maintenance, I orchestrate every facet of project management with precision, ensuring smooth transitions and unparalleled customer satisfaction. Show less

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  Lógica E - Indústria e Desenvolvimento de Produtos Eletroeletrônicos

  Apr 2015 - Oct 2015

  Project Manager

  I spearheaded cross-functional business initiatives, bolstering organizational prowess in global markets. Through adept application of agile methodologies, I orchestrated the seamless integration of a new ERP system, amplifying operational control and efficiency to new heights. Serving as both a catalyst for change and a Scrum master, I guided the development of internal knowledge assets and drove the swift adoption of ERP enhancements. By leveraging Lean and Agile principles, our team achieved a remarkable 12% surge in profitability within a mere three months post-project culmination, cementing our position as international players. Show less

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  UK ECIG STORE

  Jan 2017 - Jan 2017

  • Store Supervisor/ Deputy Manager

    Jan 2017 - Jan 2017

  • ERP System implementation coordinator

    Jan 2017 - Jan 2017
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  Colt Technology Services

  Oct 2017 - May 2022

  Implementation Manager

  As an implementation manager, I've orchestrated the seamless execution of numerous intricate projects, using agile methodologies to consistently meet ambitious client deadlines while upholding legal, scope, and budgetary standards. I maintain transparent communication channels, keeping stakeholders engaged and informed at every stage, and proactively tackle risks to ensure smooth progress. Additionally, I actively foster team growth by providing robust technical and administrative support, driving continual development and excellence. Show less

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  Zayo Group

  May 2022 - now

  Project Manager

  I drive agile project execution, collaborating with stakeholders to define scope, timelines, and budgets. My global cross-functional leadership ensures seamless delivery of high-priority projects. Proficient in Salesforce, I optimize operations for maximum efficiency and success.