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Shannel Quezada

Shannel Quezada

Followers of Shannel Quezada875 followers
location of Shannel QuezadaMainz, Rhineland-Palatinate, Germany

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  • Timeline

  • About me

    IT Manager - Cluster Germany | Hilton Hotels

  • Education

    • Clear Creek High School

      2002 - 2006
      High School Diploma Art/Art Studies, General

    • University of Houston

      2017 - 2019
      Hotel and Restaurant Management

      Continued Education

    • University of North Texas

      2020 - 2021
      B.A.A.S Business Administration and Information Technology

    • San Jacinto College

      2011 - 2013
      Associate of Arts General Studies

  • Experience

    • Mamacitas Restaurant & Cantina

      Aug 2004 - Sept 2008

      Main responsibilities were processing all financial transactions, manually preparing end day closing reports, performed audits on a need be basis to resolve discrepancies.

      • Floor Supervisor

        Aug 2006 - Sept 2008

      • Cocktail Waitress

        Aug 2004 - Aug 2008

    • 888 CHINESE RESTAURANT LTD

      Aug 2008 - Mar 2013

      As Assistant Manager I took on higher level responsibilities such as: managing the schedule of a team of 5, tracking discrepancies in the employee cash reports, preparing monthly financial reports for owners. Worked as a cashier for a high volume Chinese Restaurant. Responsibilities as a cashier were handling incoming takeout and delivery orders, cash handling for dine in and take out invoices, daily financial reporting, performed ledger audits when needed.

      • Assistant Manager

        Aug 2010 - Mar 2013

      • Cashier

        Aug 2008 - Aug 2010

    • Nokturne Juice Bar and Restaurant

      Mar 2011 - Dec 2018
      Co-Founder and General Manager

      Partnered to conceptualize a small restaurant designed to inspire healthy eating in the surrounding community. Took part in the general management of the business from pre-opening until 2018, setting up standard operation procedures, controlling business administration and insuring operational excellence.

    • Hotel ZaZa

      Mar 2015 - Mar 2016
      Server

    • The Houstonian Hotel, Club & Spa

      Mar 2017 - Feb 2018
      Banquet Server/ Bartender

    • The Post Oak Hotel at Uptown Houston

      Jan 2018 - Dec 2018

      • Opening Housekeeping Coordinator

        Jul 2018 - Dec 2018

      • Concierge - Pre-Opening Team

        Jan 2018 - Jun 2018

    • Gaylord Hotels

      Jan 2019 - Aug 2020
      Assistant Restaurant Manager - Opening Team

      Worked on the opening team for the Gaylords signature Old Hickory Steakhouse. My responsibilities included executing pre-opening procedures, overseeing floor operations, handling scheduling and payroll responsibilities for around 25 employees, reporting financial data, inventory management, and event management.

    • Colorado Governor's Office of Information Technology

      Jul 2020 - Jul 2021
      IT Help Desk Technician

      Provided bilingual tier 1 level technical support with webpage and application submission functions.

    • Hilton

      Jan 2023 - now
      IT Manager - Cluster Germany

      Hilton MainzHilton Frankfurt AirportHilton Garden Inn - Frankfurt AirportHilton Frankfurt City Centre

  • Licenses & Certifications

  • Volunteer Experience

    • Assistant to Project Manager

      Issued by Asia School of Business on Oct 2021
      Asia School of BusinessAssociated with Shannel Quezada