Ness Allen

Experience

• 

  Starbucks

  Oct 2006 - Jun 2009

  Barista

  * Performed all roles as required of a barista; creating top notch beverages and an engaging, welcoming environment.* Maintained a clean, organized work environment for all stores I was affiliated with and worked in. Helped design ways to streamline cleanliness practices and developed a friendly rapport with recurring guests.* Helped to lead and mentor fellow baristas new to the floor on beverage creation, quality, cleanliness, and punctuality.

• 

  Blizzard Entertainment

  Jun 2009 - Jan 2012

  * Extensive testing for various elements for the PC game, World of Warcraft. - PC/UI, Environments, Quests.* Led and mentored my fellow testers in defect research and creation.* Tested on both PC and Macs.* Designed and executed test plans.Releases: * World of Warcraft: Wrath of the Lich King China Release* World of Warcraft: Cataclysm* World of Warcraft: Mists of Pandaria.* Starcraft 2 * Answered in coming calls, assisting callers with the creation of new accounts to trouble shooting account management.* Took emails and performed outbound calls to help facilitate assistance. * Mentored fellow employees on streamlining call length.

  • Quality Assurance Analyst

    Jan 2010 - Jan 2012

  • Account Technical Services

    Jun 2009 - Feb 2010
• 

  Starbucks

  Oct 2012 - May 2013

  Barista

  Rocking that coffee and ensuring the customer experience is stellar :)

• 

  Clutch - weareclutch.com

  May 2013 - May 2014

  Staff Consultant

  - Quality Assurance testing of Simphony Software for Starbucks - Preparing test cases/defect entry in Quality Center - Regression testing of previously entered defects.- Promotions/Discounts Wireframe testing for Starbucks - Composing correspondence to development regarding discounts/implemented fixes - Attending meetings with development to provide direct QA input.

• 

  Mountain Lodge Farm

  May 2016 - Dec 2016

  Assistant

  - Assist in the daily care of dairy goats/sheep (hoof trimming, milking, feeding/cleaning) and babies. - Basic barn work (cleaning up, moving of feed) - Administering basic medical care to sick/injured animals. - Food handling safety protocols followed for the handling of goat milk for cheese making. - Spreadsheets created to help streamline farm lists of animals names/baby animals for sales/medications - Helping potential buyers in locating animals for their facilities, hands on training for basic care of their new animals. Show less

• 

  NessBeast Painting

  Feb 2023 - now

  Freelance Artist
• 

  The Goodyear Tire & Rubber Company

  Jul 2023 - Sept 2023

  Customer Service Agent
• 

  GardaWorld

  Mar 2024 - now

  Security Officer