Eseme Kwasitsu

Experience

• 

  AFS Intercultural Programs

  Aug 2011 - Aug 2012

  Cultural Representative
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  St Kem Pharmaceuticals

  Jun 2018 - Jan 2019

  Pharmacist

  Delivered exceptional pharmaceutical care while ensuring regulatory compliance and patient satisfaction:Cultivated productive relationships with patients, achieving high customer satisfaction and retention ratesMaintained strict adherence to health, industry, and organizational regulationsInterpreted a high volume of prescription orders daily, ensuring accurate medication dispensingProvided comprehensive counseling to patients on medication usage, side effects, and interactionsCollaborated with healthcare providers to optimize patient treatment plansThis role strengthened my ability to manage complex information, prioritize patient safety, and communicate effectively with diverse stakeholders. Show less

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  Zipline

  Feb 2019 - Dec 2022

  Managed customer relationships from training through successful implementation of health service delivery. Key contributions include:Enhanced customer satisfaction by collaborating with senior team members and providing proactive support.Streamlined operations by creating documentation for processes and SOPs, reducing training and onboarding times.Fostered customer loyalty by monitoring satisfaction and identifying client needs.Improved issue resolution efficiency through effective escalation processes and strong product knowledge.Collaborated with stakeholders on product features and bug identification, enhancing product quality.Documented client interactions in Jira, maintaining high complaint resolution rates within timelines.This role has equipped me with the skills to drive customer satisfaction and contribute to product improvement, aligning well with my aspirations in product management. Show less Streamlined the customer onboarding process, significantly enhancing efficiency and satisfaction:Reduced ordering time through effective training and relationship managementImproved service implementation, resulting in faster response times and higher customer satisfactionEnhanced overall customer satisfaction by implementing practical front-end fulfillment solutionsDecreased customer support escalations through comprehensive product knowledge and proactive assistanceOptimized stakeholder meetings, achieving cost savings while maintaining high engagementThis role honed my skills in process optimization, customer relationship management, and cross-functional collaboration Show less

  • Customer Experience Specialist

    Apr 2020 - Dec 2022

  • Onboarding and Training Specialist

    Feb 2019 - Apr 2020
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  Heather's Pharmacy

  Jun 2024 - now

  Volunteer Pharmacy Intern

  Gained valuable insights and hands-on experience while shadowing experienced professionals in a dynamic environment. Contributed input and support where needed, enhancing team collaboration and operational efficiency.Observed daily operations and best practices, acquiring a deep understanding of industry standards and workflows.Provided constructive feedback on processes and procedures, contributing to continuous improvement initiatives.Assisted with various tasks, demonstrating adaptability and a willingness to learn from seasoned professionals.Engaged with team members to foster a collaborative atmosphere, enhancing overall project outcomes. Show less