Peter Kamau Mugo, (Bsc., M.B.A)

Experience

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  Deliverance Church Ngong Road

  Oct 2010 - Dec 2014

  IT Operations Officer

  As an IT Operations Officer, my key responsibilities were to procure and maintain media equipment’s for daily use, create graphic design materials and ensure successful recording and distribution of songs and sermons in the church.Key Achievements:• Procured and maintained equipment for daily church services, creating graphic design materials for social media, television and weekly magazines.• Ensured maintenance of software and hardware equipment, training a team of eight to maintain department continuity.• Enabled successful recording of visual and audio sermons for public distribution. Show less

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  Bell-Atlantic Communications Ltd

  May 2011 - May 2012

  Assistant IT Officer

  In this role, my responsibility was to ensure successful sales processes, technical network installations and serving as a departmental liaison to ensure operational excellence and client satisfaction.Key Achievements:• Optimized sales processes, forecast methodologies and compensation programs, ensuring operational excellence and efficiency.• Performed technical network installation for houses and office LANs, intercoms and systems integration (Cisco, VMware and Avaya).• Researched cost-saving measures while implementing graphic design improvements to enhance company performance.• Supported marketing and procurement departments, enhancing operational efficiency.• Acted as a departmental liaison between clients and management, maintaining integrity and smooth operations. Show less

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  ValourTech Solutions

  Jan 2013 - Dec 2013

  IT Operations Officer

  As an IT Operations Officer, it was my mandate to collaborate on data-driven marketing strategies, research client needs and lead sales teams to enhance operational efficiency as well as market innovation.Key Achievements:• Developed data-driven marketing strategies in collaboration with the Head of Marketing, improving efficiency, conversion rates and pipeline growth.• Researched client needs to guide market innovation, contributing to the development of a fundi-client mobile app.• Utilized graphic design skills to improve sales through the design of brochures, company cars and social media content.• Established partnerships with public tertiary institutions, boosting company revenue through IT system implementation.• Led recruitment, training and retention of a high-performing sales team, fostering a culture of ownership and accountability. Show less

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  Alliance Realtors Ltd

  Aug 2013 - Apr 2014

  Property Manager

  In this position, I was tasked to conduct regular market research, supervise property management teams and enhance marketing strategies to ensure well-maintained properties and business growth.Key Achievements:• Conducted market research to identify ideal customer profiles and assess new business opportunities, contributing to business expansion.• Supervised a team of 12 to manage four commercial properties in Nairobi CBD, ensuring well-maintained premises through coordination with service companies.• Performed administrative duties, maintained financial records and improved marketing strategies through physical and online content creation.• Enhanced staff ethics and culture by providing incentives such as monthly bonuses and employee of the month awards.• Facilitated communication between tenants and senior management, maintaining accountability and effective operations. Show less

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  Ministry Of Education Kenya

  Sept 2014 - Jan 2015

  Volunteer Graduate Assistant

  As a Volunteer Graduate Assistant, I represented the Ministry of Education, in Buradi Primary School. I aided in teaching reading and writing skills to primary school children, introduced ICT training and conducted CSR activities to improve community engagement and educational outcomes.Key Achievements:• Represented the ministry as an education ambassador, introducing ICT training for students and community members as well as establishing interactive clubs to enhance extracurricular activities.• Improved reading skills for at least 10 struggling children through reading practice sessions and integrated youth groups in financial productivity training via digital saving platforms.• Conducted CSR activities, including hygiene and tree planting exercises to conserve the environment. Show less

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  Nyandarua County Government

  Jan 2015 - Apr 2019

  Public Communications Officer II

  In this role, my key responsibility was to act as an intermediary between the County Government, donor investors and the general public. This involved formulating and editing digital content for social media, newspaper and mainstream media, develop documentation for county initiatives as well as improve information dissemination strategies to enhance internal communication and public relations.Key Achievements:• Created and edited digital content for social media platforms, ensuring accurate internal communication and preventing misinformation, thereby safeguarding the county's public image.• Compiled clear and compelling documentation for the World Bank’s KRA 4 County fund initiative, leading Nyandarua County to be ranked number 2 for three consecutive years (2017-2019) among 47 counties.• Improved information dissemination strategies by upgrading hardware systems and facilitating the purchase of better equipment.• Provided clear organizational direction and trained staff on developmental changes, enhancing operational efficiency.• Conducted key data research to influence information presentation on social media platforms, supporting directors, political analysts and senior officers in public affairs.• Established a CRM system for media guidance, maintaining contacts with journalists and media outlets.• Managed digital media platforms by introducing website ad-links, YouTube channels and social media pages, increasing sponsorship opportunities.• Enhanced public relations through articles, documentaries and online content, raising awareness of county leadership and achievements since the 2013 devolution. Show less

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  Nova Build Innovations

  May 2019 - Apr 2024

  Communications Consultant

  My key responsibility was to successfully manage financial reporting, budget oversight and strategic financial decision-making while providing SaaS solutions and go-to-market strategies to support business growth as well as customer satisfaction.Key Achievements:• Delivered accurate financial reporting, budget management and strategic financial decision-making, enhancing financial transparency and organizational efficiency.• Provided SaaS solutions to businesses, supporting their operational demands and driving technological adoption.• Developed and executed comprehensive go-to-market strategies, leveraging best practices to drive consistent growth and market penetration.• Aligned sales and marketing functions to achieve growth targets, maximizing revenue potential through strategic performance management.• Collaborated with the Customer Success Department to create retention and expansion strategies, ensuring high levels of customer satisfaction and engagement.• Utilized a data-driven approach to evaluate and optimize go-to-market activities, effectively utilizing resources to maximize ROI.• Managed events and generated engaging web content, enhancing brand presence and communication strategies. Show less