De-Ann Dechausay

Experience

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  Prosell Learning Ltd

  Oct 1996 - Jul 2009

  A customer facing role, involving consultative selling and influencing to secure sales of our coreservices.Key responsibilities include: Preparation and presentation of all elements of the training plan. Setting up appropriate controls to manage the account and monitor return on training investment. Briefing the project team and enabling the delivery team to ensure consistency and quality. Leading account review meetings with the client at intervals. Proactively presenting alternatives to achieve an end goal. Negotiating to overcome potential issues and maintain customer loyalty. Leading account review meetings with the client at intervals and proactively presenting alternatives to achieve an end goal. Preparation and management of internal quality systems to enhance our core proposition. Show less A dual role which included new business sales and strategic involvement of developingbusiness propositions � specifically a face to face performance improvement programmeProcoachTM and enhancing the `saleability' of said programme.Key responsibilities included: Sales and management of key accounts for sales /customer service learning solutions in retail, IT, Comms and Finance sectors. Research and development of ProcoachTM programme, support tools and development of infrastructure to ensure scalability and repeatability. Introduction of `templates' and standards for `role modelling' to ensure consistency and quality at point of delivery, on client site through a global network of trainers. Securing Centre Approval and qualification approval for four BTEC accreditations. As Centre Manager and internal verifier (Centre No: 0222), devising internal standards and instructions to enable third parties to deliver in line with the requirements of Edexcel standards. Show less

  • of July

    Oct 2006 - Jul 2009

  • Account Director

    Oct 1997 - Jul 2009

  • Coaching Director

    Oct 2002 - Oct 2006

  • Account Manager

    Oct 1996 - Oct 2002
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  Hosia Consulting Ltd

  Jan 2007 - now

  A proactive role selling learning and development solutions into large corporate organisations andmanaging the preparation and implementation of training programmes.Clients include: INQ Mobile UK 2011: Training design and delivery of training to support launch of new mobile. Edexcel 2011: Standards verifier for Retail, since 2009, currently working to the new QCF framework as of 2010. Internal verifier for Learning and Development, Customer service and coaching programmes. Lead verifier for Workskills, pre - employment programme. Quality reviewer ensuring standards can be sustained through appropriate quality assurance systems. RW Rechere Associates 2010 to current: Business development consultant developing the Apprenticeship programmes and supporting quality and monitoring systems and processes. Hewlett Packard 2009: development and delivery of creative sales training modules to increase sales effectiveness for retail staff. Microsoft 2009: Project management and training design and delivery for launch of Windows Mobile in UK and Egypt, to raise awareness and decrease number of returns at point of sale. Groupe SEB 2009: Preparation of learning material and in store coaching for demonstration staff, to improve presentation skills for the team. Toshiba 2009: Development and delivery of short and effective training modules to improve objection handling at point of sale. GE Money, EDF Energy, BT Global, 02: Internal verifier for BTEC programmes at Level 3 & 4 for trainer and coaching qualifications. Show less LEAP. Mar '07 to 2009A `by project' consulting role, working with this non for profit organisation, assisting in developinginternal trainers and standardising learning material.Key responsibilities include: Preparation of lesson plans for in house employability programmes to support commercial goals for the organisation. Consulting and coaching of trainers delivering and managing the in house programmes. Mapping of programmes to Workskills framework to achieve accreditation. Assisting in securing a significant contract which included design and construction of learner aids, lesson plans and exercises for an, `employability' programme in Scotland. Show less

  • Freelance consultant and performance coach

    Jul 2009 - now

  • Director

    Oct 2007 - now

  • Freelance training consultant

    Jan 2007 - now
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  Edexcel & Pearson UK

  Jan 2007 - Jan 2013

  Associate

  Standards Verification, Quality Reviewer and Assessment writer for BTEC Level 1 - 3

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  Microsoft

  Jan 2009 - Jan 2009

  Consultant
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  Hosia Consulting and Investments Ltd

  Jul 2009 - now

  Freelance training consultant

  This period to June 2010 coincided with a maternity break with a return to

• 

  RW Rechere & Associates Ltd

  Jun 2010 - Feb 2012

  Focus is on growing the business through the Apprenticeship programme. The role involves,winning new business, managing resources to support and deliver results, building relationshipswith key partners and creating content for accreditation by Pearson. At RW Rechere's we provide basic education for disaffected young people in the local boroughs and business apprenticeships.

  • Business Development

    Jul 2010 - Feb 2012

  • Account Director

    Jun 2010 - Feb 2012
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  SLB Group

  Mar 2012 - Jul 2012

  Skills Consultant

  At SLB we work with local SME's to take advantage of the many benefits of taking on an apprentice including the Apprenticeship grant introduced in 2011.