C.T. Berry, MBA, MIT

Experience

• 

  A-T Solutions

  Mar 2010 - Jun 2011

  Sr. Systems Engineer / IT Manager
• 

  Epitome Networks

  Aug 2011 - Mar 2014

  Sr. Systems Engineer
• 

  Allscripts

  Mar 2014 - Jul 2015

  Sr. Systems Engineer
• 

  Microsoft

  Jul 2015 - Nov 2020

  Trusted business advisor to Microsoft's Premier Support customers, providing valuable guidance around operations and optimization of their IT infrastructure. Maintain long-term relationship with customers, gain an understanding of the customers' IT organizations' impact on overall business, their IT goals, and their pain points with a specific focus on cloud readiness and deployments. • Lead customers in digital transformation• Driving consumption of Cloud (Azure and O365)• Ensure the highest level of customer satisfaction, by understanding and identifying needs, building and maintaining strong working relationships with senior level business decision makers.• Collaborate and work closely with virtual teams and partners to better support customers.• Proactively identify sales opportunities in each account and work with account teams/sales, partners and other cross functional teams to deliver value to each customer.• Manage over a million-dollar portfolio year over year• Manage relationships between customer’s operations team and the Microsoft Sales team that have led to Successful Enterprise Agreement Renewals/sales bringing high revenue. Show less

  • Sr. Customer Success Account Manager

    Jul 2020 - Nov 2020

  • Sr. Technical Account Manager

    Aug 2017 - Jun 2020

  • Technical Account Manager

    Jul 2015 - Aug 2017
• 

  Icertis

  Nov 2020 - Sept 2021

  Customer Success Manager
• 

  ScienceLogic

  Sept 2021 - Mar 2022

  Sr. Customer Success Manager
• 

  IBM

  Mar 2022 - now

  • CSM Brand Architech: Watsonx - U.S. Federal

    Jul 2024 - now

  • CSM Brand Architech: Automation - U.S. Federal

    Jan 2024 - Jun 2024

  • Technical Account Manager - Instana

    Mar 2022 - Jan 2024