Sara Ruiz

Experience

• 

  Take Charge America, Inc.

  Jan 2003 - Jul 2016

  Director of Quality, Housing Counseling, & Student Loan Counseling

  Implement, manage and maintain ISO 9001:2008 Quality Management System (QMS). Oversee and direct Housing Counseling Program and Student Loan Counseling Program. Identify and implement improvement initiatives based on analysis of data within programs. Support business objectives and improve client satisfaction through continual improvement ideas. Set and achieve department objectives. Manage department employees (10 FTEs), budget and resources.

• 

  WM

  Aug 2016 - now

  • Senior Manager, Business Solutions

    Jul 2023 - now

  • Customer Experience Manager

    Aug 2016 - Aug 2023