
Martinez Ana
Customer Service Supervisor

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About me
Medical Records Clerk at Winchester Pediatrics Clinic
Education

Norther Virginia Community College
2010 - 2013Business Administration and Management, General
Millbrook High School
2006 - 2010High School Advance General Studies DiplomaActivities and Societies: FBLA- Future Business Leaders of America TSA- Technology Student Association

Lord Fairfax Community College
2015 - 2015Certified Medical Administrative Assistant Health/Health Care Administration/Management
Experience

5 Star Auto Repair
May 2010 - Aug 2013Customer Service SupervisorI started as a cashier for the carwash and was then moved to customer service for detail and auto repair. Answer calls, help customers with inquires, managed 8-10 employees depending on work load. Created work orders for customers and order parts for mechanics when needed. Did initial intake for vehicle services. Managed fleet accounts, wash club accounts, processed payments for government fleet accounts. Posted payments of all fleet accounts and wash clubs, reconciled end of day sales of all cashier drawers, calculated employee commission for payroll, file receipts. Show less

Nando's PERi-PERi USA
Nov 2013 - Aug 2014Expo and Prep CookExpo- Prepare side dishes for food orders, make sure food when out complete and on a set time. Help front and back grill crew when needed.Prep Cook- Prep food that was going to be used in the next 3 days. Follow restaurant recipes to make sure quality standards where met. Get grills and oven started for the morning shift. Clean and organize stock fridge to be FIFO so that the store managers can make produce orders adequately.

Daniel Morgan Middle School
Jan 2015 - Aug 2017Administrative AssistantWelcoming families and answering phone calls. Provide support to all the administrators and teachers. Manage Assistants Principals calendars, register new students, and help teachers with any issues they may need help with. Call for substitutes when a teacher to fill any unfilled positions. Set up IEP meetings for teachers, manage the School calendar by scheduling internal and external reservations along with sending the HVAC program to the correspondent to be set up for events. Interpret for Spanish speaking parents when needed. Prepare discipline letters for administrators to be sent to parents. Prepare all documents needed for the beginning of the school year, help with the summer school academy. Show less

Kohls Distribution Center
May 2015 - Jul 2015Warehouse AssociateUnload incoming inventory trucks.

Kraft Schenker Distribution Center
Aug 2015 - Sept 2015Inventory ClerkTemporary position- Enter inbound and outbound supply inventory tickets into excel workbook document for our warehouse to make sure all numbers matched with the main company’s end of day count totals. Physically count each inventory supplies in the warehouse and make sure the location in the excel document was correct so it could be accessible to the shift managers when needed.

WINCHESTER COMMUNITY MENTAL HEALTH CENTER, INC.
Oct 2015 - Mar 2016Patient Services CoordinatorAnswer phones, schedule patient appointments, make registration packets, call non-English speaking patients to schedule appointments. Interpret when needed, collect payment and count end-of-day payments.

Daniel Morgan Intermediate School
Aug 2017 - nowESOL Parent LiaisonProvide support for non-English speaking families. Making calls for any and all school district personnel to contact parents about their student or via versa. Register non-English speaking students (request records if necessary) call parents regarding discipline issues with their child. Interpret in attendance, IEP, triennials, and regular parent meetings and events like parent-teacher conferences, open house, and school meetings. Attend other school meetings in place of other parent liaison when needed. Show less

Winchester Pediatrics Clinic
Sept 2019 - nowMedical Records ClerkPull and file patient charts for the weekend sick clinic and file patient information sent to us into their medical chart.
Licenses & Certifications

Certified Medical Interpreter - Spanish (CMI)
Bridging the Gap- Harrisonburg, VAOct 2015
Certified Medical Administrative Assitant
Sept 2015
Languages
- enEnglish
- spSpanish
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