Jay-Lynn Wallace

Experience

• 

  Ryder System, Inc.

  Dec 2002 - Dec 2009

  Customer Logistics Agent

  ◼ Reconciled claims after the bankruptcy filing of Consolidated Freightways.◼ Coordinated government/military/aerospace shipments that were specialized in nature, requiring shipment by ground, air and ocean (i.e., hazardous explosives, constant surveillance, escorts, etc.).◼ Worked in the Freight Management Group dealing directly with customers, carriers, shippers and receivers to provide quality service and on time performance while minimizing costs to the customer and maximizing profit for the company.◼ Coordinated a wide range of shipments from small parcel to LTL and full truckload for various equipment types, including reefers, flatbeds/conestogas and dry vans, as well as rail shipments.◼ Managed Ryder truck capacity, which calls for securing backhaul freight for dedicated fleets and managing driver hours.◼ Reconciled any and all billing issues that arise from day to day transactions.◼ Participated in the startup of new dedicated Ryder fleets (travel required) to train the fleet operations personnel and to meet with potential direct shippers who could enable the fulfillment of Ryder capacity. Show less

• 

  Wildernest Logistics Solutions, Inc. dba SEKO Worldwide

  Dec 2009 - Aug 2011

  Strategic Accounts Manager

  ◼ Served as the key contact for customer satisfaction.◼ Coordinated shipments of all modes.◼ Reconciled any and all billing issues that arise from day to day transactions.◼ Worked closely with software engineers to provide input in developing our internal transportation management system, OTMS.◼ Responsible for implementation and client adoption of OTMS.◼ Handled technical support and training for all users of OTMS.◼ Developed the freight brokerage department.◼ Completed various RFQs for high volume opportunities.◼ Participated where needed in miscellaneous projects, such as seasonal warehouse operations. Show less

• 

  CloudLogix

  Jul 2011 - now

  VP of Product & Client Success

  Formerly Supply Chain Logix / Wildernest Logistics◼ Manage software development and logistics support teams.◼ Analyze processes within the customer supply chain to identify areas of improvement and guide the client VP or Director on decisions for optimization.◼ Responsible for the development and formulation of long and short-range planning, policies, programs and objectives related to supply chain management.◼ Responsible for project management of all software development and integration for multiple IT service customers.◼ Manage technical support and training for customers and overall customer satisfaction.◼ Ensure carrier compliance with contract terms and conditions, analyze performance and ensure maximum cost savings.◼ Develop, document, and train on warehouse and logistics standard operating procedures and best practices, including multiple sites/multiple geographies.◼ Saved a client with a $14 million freight spend almost $500K in one year due to carrier performance and billing inefficiencies, with an average of $75K in refunds each year thereafter. Show less