Bhavya Sabherwal

Experience

• 

  Le Méridien

  May 2018 - Jul 2018

  Industrial Trainee

  worked in all the major departments like front office,housekeeping,service and kitchen .

• 

  Marriott International

  Apr 2019 - Oct 2022

  Handle incoming contacts for a variety of Marriott Brands and assist guest with proper FCR with their bookings or questions through email.Responsibility includes processing reservation needs and follow the sales techniques to maximize company revenue

  • Loyalty Sales & Service Associate (e)

    Sept 2021 - Oct 2022

  • Sales & Service Associate (e)

    Apr 2019 - Sept 2021
• 

  Praxis Services Pvt. Ltd.

  May 2023 - now

  Senior service expert

  I am a dedicated and customer-focused professional with a passion for providing top-notch service in the aviation industry. As a senior service expert at Praxis services pvt. ltd. for Vistara Airlines, I take pride in handling incoming members with grace and efficiency. My primary responsibilities involve assisting Vistara Airlines members with their flight scheduling, rescheduling, waivers, refunds, and providing comprehensive information about our loyalty programs.In this role, I have honed my skills in delivering exceptional customer service, ensuring that every member's experience with Vistara is seamless and memorable. I thrive in a fast-paced environment where I'm tasked with managing multiple tools and systems to meet our members' diverse needs. I have a proven track record of success, with a deep understanding of tools like Amadeus, Salesforce, and waiver management tools that enable me to streamline processes and exceed customer expectations Show less