Bridget Hare

Experience

• 

  Kaiser Permanente

  Oct 2004 - Jun 2014

  Sales and Account Manager Consumer Products

  • Consistently a leading account manager in terms of sales growth and net new account growth.• Increased profits and ROI by effectively training and assisting in the implementation of Kaiser Retail Sales Center. • Participated in new business presentations as part of management team• Lead logistical training and support to all new hires, support associates, and customer service vendors in both the NW and other Kaiser regions across the US.• Drove sales to completion by presenting Health Care Reform trainings and transition plans to prospects and broker community providing viable solutions for health care needs. • Key member of the implementation of Kaiser Individual Dental to the Oregon and Washington consumer market place.• Addressed member grievance and appeals by conducting internal and external research. Formulated solution plans and implementing across multi-departments providing the opportunities for process improvement and a better member experience. • Promote health and wellness programs to new members and brokers through Kaiser Permanente’s online total health productivity tool to promote better health outcomes. • Initiated recruiting efforts with brokers and other qualified prospects on regional basis to promote membership growth. • Developed and maintained customer relationships while introducing new product lines. Show less

• 

  Dominion National

  Jun 2014 - Sept 2016

  Strategic Alliance Client Manager

  • Consistently achieve corporate objectives by negotiating and collaborating with our key alliance partners to supporting their dental brand and financial targets. • Responsible for the accuracy and timely handling of issues and risks, monitoring and delivering project updates and ensuring issues are documented and resolved. Manage installation of our customers' dental products and services.• Coordinates and facilitates work sessions with business owners, IT development, and external partners to determine and deliver the most effective solution for development and implementation including preparing detailed business requirements documents, regulatory filings, and contracts.• Ensure the overall growth and success of assigned portfolio by deepening relationships with existing customers and new acquisitions.• Analyze and report competitive, product behavior and industry trends to provide and support dental product recommendations• Introduce alternative products, sales tactics, and strategies to increase dental market share in the Northwest.• Demonstrate strong interpersonal skills and provide exceptional service throughout the client relationship process. Show less

• 

  Kaiser Permanente

  Sept 2016 - now

  • In conjunction with senior leaders, establish performance goals for existing products. Identifies metrics for ongoing monitoring and assess products' actual performance (e.g. financial targets, membership targets, customer expectations, internal performance metrics, etc.). Summarize and communicate product performance to senior leaders and other audiences as appropriate. Provide thought leadership on product specific issues and strategy development. Influence cross-functional leaders to implement necessary changes to meet market demands- e.g. lifecycle management and identifying potential product enhancements. • Assess root cause of performance aberrations and recommend interventions to meet performance goals. Lead work teams of key constituents to ensure coordinated and timely achievement of product assessments/evaluations, product renewals and change deployment initiatives that support the product Marketing Strategy. Develop timelines and measures. Develop and initiate work plans. Prioritize work. Facilitate process and product improvements that support product strategies and organizational goals including the development of marketing materials, rates, regulatory review procedures, communication, and other processes necessary to manage products on an ongoing basis. Identify and eliminate barriers or disintegration of efforts. • Develops and implements training, support and outreach tools for internal stakeholders. Analyze the training needs of the organization and identify relevant training material courses to address these requirements. Show less

  • Sr. Manager, Business Solution Architecture

    Aug 2022 - now

  • Business Consultant

    Aug 2018 - Aug 2022

  • Product Manager

    Sept 2016 - Aug 2018