Wateen ALobied

Experience

• 

  5th Quarter Marketing

  Jan 2020 - Jan 2021

  Customer Service Supervisor

  •Led and mentored a team of customer service representatives to ensure a high standard of service delivery and foster a positive work environment.•Monitored and assessed team members' performance through key performance indicators (KPIs) such as response times, customer satisfaction scores, and resolution rates.•Developed and implemented solutions to recurring customer service issues, working with other departments as needed to address root causes.•Reviewed and evaluated customer service interactions (calls, emails, chats) to ensure quality standards were met and provided feedback to staff on areas for improvement. •Prepared detailed reports on customer service performance, highlighted key metrics and made recommendations to senior management. Show less

• 

  4 Bridges

  Jan 2021 - Jan 2022

  Customer Service Supervisor

  •Responded promptly and professionally to customer inquiries via phone, email, chat, and social media, addressed questions about products, services, and policies.•Followed established protocols for complaint escalation when necessary, ensuring that complex issues were addressed appropriately.•Maintained accurate and detailed records of customer interactions, inquiries, complaints, and solutions in the customer relationship management (CRM) system.•Assisted customers with order tracking, order adjustments, returns, refunds, and exchanges, followed company policies and procedures.•Documented feedback accurately and communicated it to the customer service supervisor or relevant departments to improve service delivery. Show less

• 

  Al-Awj Food Company

  Dec 2021 - now

  Social Media Specialist

  •Develop and execute a comprehensive social media strategy aligned with Al-Awj Food Company’s brand goals, target audience, and overall marketing objectives.•Plan and execute paid social media campaigns, including setting budgets, targeting key demographics, and monitoring ad performance.•Collaborate with the marketing and sales teams to support product launches, promotions, and seasonal campaigns on social media.•Act quickly and professionally to handle complaints, negative comments, or feedback in a way that protects and enhances the brand’s reputation.•Use social media to promote Al-Awj’s events, product samplings, and partnerships, generating excitement and encouraging attendance or participation. Show less

• 

  Biio | بايو

  Oct 2024 - now

  Reports Officer

  •Gather, clean, and analyze data from various sources to ensure accuracy and relevance for reporting purposes.•Develop and compile detailed reports on key performance indicators (KPIs), metrics, and other relevant data points to provide a comprehensive overview of operational performance.•Analyze performance feedback and trends, identifying areas of strength and opportunities for improvement. Summarize findings for leadership and stakeholders.•Identify patterns, trends, and variances in data to help guide strategic decisions and enhance operational efficiency.•Design and implement charts, graphs, and other visual tools to effectively communicate data insights and make reports easier to interpret.•Ensure the accuracy and quality of all reports by verifying data integrity and consistency before submission. Show less