Sradhamayee Nayak

Experience

• 

  Tata Consultancy Services

  Apr 2019 - Dec 2021

  -Delivered exceptional Level 1 technical support for Jaguar Land Rover's Service Delivery, proactively resolving issues, preventing major downtimes, and managing high/critical tickets while maintaining SLAs.-Collaborated with multiple functional teams, developed SOPs, handled alerts, and solved numerous customer/technical incidents to enhance system performance and user experience. SAP BASIS CONSULTANT

  • System Engineer

    Jun 2021 - Dec 2021

  • Assistant System Engineer

    Apr 2019 - May 2021
• 

  Bosch Global Software Technologies

  Dec 2021 - May 2024

  Senior Associate Consultant

  -Led and supervised the SAP Admin Team, providing technical support, performing upgrades, and maintaining Bosch SAP systems while ensuring timely project deliveries and effective communication with higher authorities.-Collaborated with cross-functional teams to enhance system performance, organized knowledge sessions for continuous improvement, and maintained expertise in relevant tools and technologies.

• 

  XLRI Jamshedpur

  May 2024 - now

  Executive Committee Member - Conclave Committe

  -Involves coordinating theme-based events in collaboration with various committees & includes managing timelines, coordinating with teams, and ensuring the event's theme alignment.-Dedicated to enhancing business school-corporate collaborations, increasing the visibility of our cohort among industry leaders, and providing valuable industry insights and networking opportunities through the conclaves.