Talk to sales Try for Free
Mark Flanagan

Mark Flanagan

Followers of Mark Flanagan84 followers
location of Mark FlanaganIrving, Texas, United States

Connect with Mark Flanagan to Send Message

Connect

Connect with Mark Flanagan to Send Message

Connect

  • Timeline

  • About me

    Texas Tech University Graduate | Certified Salesforce Administrator | Salesforce Systems Analyst | Customer Support Representative | Data Analyst | Health Information Technology

  • Education

    • Texas McCombs School of Business

      2022 - 2022
      Certificate Program Health Informatics and Health IT

      Intensive 9-week program with coursework including: Introduction to Health Informatics and Healthcare Analytics; Fundamentals of Health IT; Operational Model of Healthcare Systems; Project Management, Process Redesign and Quality Improvement; and Technology Competencies in Health Informatics and Health ITHands-on experience featuring Electronic Health Records including eClinicalWorks, ESO and OpenEMR; interoperability exercises featuring Qvera Interface Engine and HL7, and a… Show more Intensive 9-week program with coursework including: Introduction to Health Informatics and Healthcare Analytics; Fundamentals of Health IT; Operational Model of Healthcare Systems; Project Management, Process Redesign and Quality Improvement; and Technology Competencies in Health Informatics and Health ITHands-on experience featuring Electronic Health Records including eClinicalWorks, ESO and OpenEMR; interoperability exercises featuring Qvera Interface Engine and HL7, and a Health Information Exchange; data analytics intensive featuring MySQL and Excel; business and revenue cycle analytics intensiveCreation and presentation of a data visualization Tableau project Show less

    • Texas Tech University

      2017 - 2020
      Bachelor of Arts - BA Sociology

  • Experience

    • United States Cold Storage, Inc.

      Apr 2020 - Oct 2021

      Export Team lead, managed all picking tasks for export orders to assure compliance with USDA guidelines. Arranged timing for USDA inspectionsResponsibilities included all aspects of customer service, maintaining customer contact was essential. Provided fast, friendly customer service to effectively fill customer orders and nurture contact between the company and the customerManaged the coordination of food orders between the warehouse and shipping departments; learned about complex processes involved in exporting food worldwideDemonstrated proficiency with warehouse data management system Picking, staging and shipping food products; promoted to train other employees on fork lift operationsEnsured new trainees met safety standards

      • Warehouse Lead

        Jun 2020 - Oct 2021

      • Customer Service Representative

        Nov 2020 - Jun 2021

      • Warehouse Specialist, Forklift Trainer, Forklift Operator

        Apr 2020 - Nov 2020

    • Goosehead Insurance Agency

      Jun 2022 - now
      System Analyst

  • Licenses & Certifications

    • Salesforce Certified Administrator (SCA)

      Salesforce
      May 2023