Manaye Tesfaye

Experience

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  Haile Hotels and Resorts

  Sept 2010 - Jul 2011

  Front Office Agent

  Collect payment for charges on the guest folio.Manage phone activity including providing general knowledge to callers. Resolve guest complaints within scope of authority Register and assign rooms to guests.Provide quotes for room rates and up-sell the guest when possible.Assist in coordinating the Front Desk and the Housekeeping Department.Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift etc

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  Churchill Hotel

  Jul 2011 - Feb 2012

  Sales Agent & Guest Relation Officer

  -Assist with translations (information: guest directory; menus...) as required-Provide feedback from Guests to Front Office Manager for action- Trace relevant statistics about clientele-Plan and coordinate the provision of friendly, efficient services to guests- Greet Guests upon arrival- Plan and coordinate all promotional activities targeting clientsHelp the marketing team in organizing events and exhibitions for the promotion of products and capture potential markets -Lease with the clients. Prepare quotations and negotiating with the prices and other issues -Manage products that are used for the marketing purpose such as leaflets, posters, and advertisements in television, magazine and newspapers, etc. Show less

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  Bole Ambassador Hotel

  Aug 2012 - Feb 2017

  • Keeps a record on former, existing, potential clients and a profile of each of them.• Submits production reports on my list of accounts on a monthly basis.• Organizes regular visits in accordance to a predetermined plan.• Prepares a tentative monthly schedule to record all sales and other related actives for the preceding month.• Presents a summary of my visits to the Marketing Manager and General Manager on a weekly basis (Weekly Sales Plan) prior and after the week is completed.• Records all daily sales.• Records the statistics of my sales accounts.• Assist in drawing up the marketing plan annually with the General Manager. Show less •Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.•Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.•Establishes, develops and maintains business relationships with current customers and prospective customers in the assigned territory/market segment to generate new business for the organization’s products/services.•Makes telephone calls and in-person visits and presentations to existing and prospective customers.•Researches sources for developing prospective customers and for information to determine their potential.•Develops clear and effective written proposals/quotations for current and prospective customers.•Expedites the resolution of customer problems and complaints.•Plans and organizes personal sales strategy by maximizing the Return on Time Investment for the territory/segment•Participates in trade shows and conventions Show less

  • Marketing Manager

    Aug 2011 - Feb 2017

  • Ass.Marketing Manager

    Jun 2013 - Jan 2014

  • Sales Representative

    Aug 2012 - Jun 2013
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  Ambassador Hotel

  Jan 2014 - Jan 2018

  Sales and Marketing Manager

  Identify, develop and evaluate Marketing Strategy based on knowledge of market characteristics and markup factors.Conduct research,collect ,store and analyze information to be used both internally and externally on the competitive position of the organization in the market, consumers behaviors and market feasibility.Maximizing revenues by developing programs to increase occupancy and make profitable use of accommodation, meeting and leisure facilities,coordinating marketing and promotional activities to meet customer needs, working closely with other hotel staff to ensure customers are satisfied with the facilities and their time there,evaluate the effectiveness of marketing campaigns and make the appropriate adjustments,hire and train marketing staff, and also plan, assign and direct work and also evaluating their performance, addressing complaints and resolving problems. Show less

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  Bellevue Hotel & Spa

  Jun 2018 - Dec 2019

  Director of Sales and Marketing
• 

  Washington Hotel

  Dec 2019 - now

  General Manager

  Job Description/Summary:Responsible for the overall success of the hotel,meeting or exceeding planned objectives for revenue and profit, and ensuringguest satisfaction and product quality standards are met. Manage all areas of the hotel in accordance with brand standards toachieve a friendly atmosphere of superior guest service and product quality.Provides exemplary performance for staff to followESSENTIAL JOB FUNCTIONS:Marketing and Sales ManagementDevelops and implements marketing and sales plans based on demandsegments and to maximize REVPAR and Market Share.Knows why competitors are successful in each demand segment anddirectly markets/sells against him or herFinancialMeets or exceeds budgeted profit and margin for hotels.Accurately forecasts revenues/expenses.Anticipates revenue/cost problems and manages the timing ofdiscretionary expenditures to stabilize cash flow.Analyzes financial and operation information on an ongoing basis to adjustbusiness plans, labor requirements and operating costs.Ensures hotel staff is trained in financial control procedures for cash,vouchers, inventories, and receivables, and that these procedures areregularly followed.ƒProduces accurate, timely financial reports.Achievement of revenue and cost objectivesAssociate TeamMaintains guest service as the driving philosophy of the hotel.Personally demonstrates a commitment to guest service by responding toguest needs.Ensures all hotel staff, including new hires, know all components/featuresof our guest service guarantee and are trained to meet service standards;develops added value customer service programs.Empowers hotel staff to deliver guest service by encouraging andrewarding responsive guest assistance.Ensures hotel standards contribute to the delivery of consistent guestservice. Show less