Samaher Yousif

Experience

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  Mobily

  Dec 2014 - Jan 2016

  Customer Service Representative

  • Opened and maintain customer accounts by recording account information.• Maintained financial accounts by processing customer adjustments. • Recommended potential products or services to management by collecting customer information and analyzing customer needs. • Contributed to team effort by accomplishing related results as needed. • Managed large amounts of incoming calls. • Identified and assessed customers’ needs to achieve satisfaction. • Built sustainable relationships of trust through open and interactive communication. • Met personal/team sales targets and call handling quotas. • Handled complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. • Followed communication procedures, guidelines, and policies. Show less

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  Excllence Path For Human Resource

  Sept 2019 - now

  • Respond to internal and external HR related inquiries or requests and provide assistance. • Maintain records of personnel-related data (payroll, personal information, leaves, turnover rates etc.) in both paper and the database and ensure all employment requirements are met. • Liaise with other departments or functions (payroll, benefits, business travel expense, etc.) • Support the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc. • Process of benefits, travel, and other HR programs. • Schedule meetings, interviews, HR events etc. and maintain the team’s agenda. • Produce and submit reports on general HR activity. • Assist in ad-hoc HR projects, like collection of employee feedback. Show less

  • Senior HR Operations Manager

    Nov 2021 - now

  • Human Resources Account Manager

    Aug 2020 - Nov 2021

  • Human Resources Coordinator

    Sept 2019 - Aug 2020