Talk to sales Try for Free
Maher Tabbara, B.Eng, ITIL, CSSGB

Maher Tabbara, B.Eng, ITIL, CSSGB

Followers of Maher Tabbara, B.Eng, ITIL, CSSGB1000 followers
location of Maher Tabbara, B.Eng, ITIL, CSSGBLaval, Quebec, Canada

Connect with Maher Tabbara, B.Eng, ITIL, CSSGB to Send Message

Connect

Connect with Maher Tabbara, B.Eng, ITIL, CSSGB to Send Message

Connect

  • Timeline

  • About me

    Manager Hyperautomation & Productivity Tools at Intact

  • Education

    • Cisco Networking Academy

      2017 - 2017
      CCDA Telecommunications Engineering

    • Montreal College of Information Technology

      2016 - 2017
      CCNA

    • McGill University

      2015 - 2015
      Professional training Educational Leadership and Administration, General

      Getting Ready to Lead: Starting off on the Right Path

    • Ecole Polytechnique de Montreal

      2003 - 2007
      Bachelor in engineering Electrical engineering

      Activities and Societies: Vice president of social affairs of the electrical engineering committee.

    • Université Claude Bernard (Lyon I)

      2001 - 2003
      STPI (Science technologie pour l'ingenieur) science

  • Experience

    • CGI

      Sept 2008 - Dec 2012

      Manage critical incidents and crisis related to IT infrastructures. Coordinates resources in time of major incidents in order to recover services as quickly as possible by facilitating conference calls, managing technical resources and by ensuring an adequate communication with all the stakeholders. Ensure that the incident management process is followed within the ITIL framework. Key responsibilities: -Developed User assistance application in order to automate user administration for several mainframe based application.

      • Major incident Manager at CGI inc, Incident Problem and change specialist (IPC).

        Oct 2009 - Dec 2012

      • Technical consultant for Bombardier Aerospace

        Sept 2008 - Sept 2009

    • Bell Business Markets

      Dec 2012 - Apr 2018
      Service operation manager

    • Intact

      Apr 2018 - now

      • Manager Hyperautomation & Productivity Tools

        Mar 2021 - now

      • Manager of Infrastructure, Evolution & Services.

        Apr 2018 - now

  • Licenses & Certifications

    • ITIL V3 Foundation

      Global IT
      Oct 2013

    • Six Sigma Green Belt

      McGill University School of Continuing Studies
      Sept 2016

    • CMNO

      Cisco Meraki
      Nov 2017

    • Bell Leadership

      Global Knowledge Training
      Mar 2015