Olamide Teniola

Experience

• 

  Twelve 03

  Oct 2011 - Jun 2014

  Operations Manager

  RESPONSIBILITIESHuman Resource Management: I was responsible for recruitment and management of the first set of employees. In order to ensure to optimise employee performance, I created a payroll management, on-boarding, capacity building and performance evaluation system.Menu Creation & Quality Assurance: I created a secret recipe to ensure that our menu have unique taste, and was responsible for quality assurance in order to ensure that customers have the same experience.Marketing & Sales: Running on a shoestring budget, I leveraged Blackberry Messenger, SMS and Email tomanage customer relationships, attend to complaints and get direct feedback on customer experience.In order to increase brand awareness and drive sales, I introduced a referral system where customers are rewarded with 5% discount on their next orders for new customers recruited through their network.Also, I introduced a monthly menu plan where customers are rewarded with 5% discounts on prepaidorders.KEY ACHIEVEMENTSGrew the business from a start-up capital of 500£ to achieve average revenue of £48,000 and net profit of £7,250 within 3 years.Maintained 60% staff retention in a high turnover sector.Grew B2B clients by 300% year on year. Show less

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  Twelve 03

  Aug 2014 - Sept 2021

  RESPONSIBILITIESStrategy & Planning: I managed a multi-functional team of 24 full-time and 15 part-time employees across food services, logistics, bakery and confectionery, customer packaged goods and online education units.KEY ACHIEVEMENTSGrew revenue to average of £250,000 and net profit of £55,000.Establishments of complimentary business units in the bakery and confectionery, and online training sectors.I successfully delivered online training to over 50 students across 8 countries in 4 contingents (China, UK, USA,Canada, Nigeria, South Africa, Kenya, Ghana)I worked with consultant to develop a strategy for franchise operations. Show less RESPONSIBILITIESI managed a multi-functional team across Peoples Management, Quality Assurance, CustomerExperience, Finance and Marketing departments.I led the diversification of the company into the logistics and consumer packaged good sectors. I set upthe structures for the smooth running of the business units. While responsible for recipe making, product packaging and marketing; supply chain management and government relationsKEY ACHIEVEMENTSGrew revenue to average of £130,000 and net profit of £20,000.Successful diversification into the logistics and consumer packaging goods sectors. Show less

  • Head Of Operations

    Sept 2018 - Sept 2021

  • Business Development Manager

    Aug 2014 - Aug 2021