Nikhil Joshi

Experience

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  Department of Aviation

  May 2007 - Jul 2007

  Intern - Airport Operations

  Projects:- Reviewed Concourse signage and presented recommendations for improvements to the Airport Graphics Manager- Analyzed historical wait-time data to formulate reference chart used by Customer Service Representatives- Assisted in creating Emergency Checklists as an appendix of the Landside Standard Operating Procedures (SOP)- Implemented control procedures to minimize security wait-time - Assisted passengers, responded to terminal emergencies, and performed Quality Control for terminal facilities- Liaised with TSA, Airlines, and Contractors to improve customer satisfaction and safety Show less

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  University of Louisiana Monroe

  Aug 2008 - Dec 2010

  ULM College of Business - Aviation Program- Project Manager, flight simulator room upgrade. Studied feasibility, research products, develop requirements, obtain quotes, assemble resources required for execution of upgrade.- Flight Simulator Operations: Maintain and monitor Flight Simulator usage logs. Responsible for maintaining FAA Flight Training Device Certification of the the simulators.- Coordinated with Transportation Security Administration to maintain safety and security of Aviation training procedures.- Assisted faculty in research, surveys, and studies. Proctored and graded undergraduate Aviation examinations. Show less

  • Graduate Assistant / Customer Service / Business Process Management

    May 2010 - Dec 2010

  • Graduate Assistant / Project Manager - ULM Aviation

    Aug 2008 - May 2010
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  GMR Group

  May 2009 - Jul 2009

  Intern - Airport Operations and Planning (Delhi International Airport Limited)

  Market Research - Delhi International Passenger Survey (DIPS): - Designed and directed passenger survey- Trained and supervised 30 surveyors, collected 3000 survey responses. - Analyzed data and recommended strategies in customer service, commercial development, and capacity improvements.- Strategies have been implemented in planning and operation of new terminal T-3.Facilities and Process Improvement: - Developed business requirements, coordinated with contractor and Procurement division to negotiate and finalize designs and contract requirements. - Analysed passenger flow between terminals and presented improved process suggestionsEmergency Drill:- Successfully recruited private hospitals to participate in the Emergency Mock Drill held on June 21, 2009.- Coordinated and facilitated meetings with the hospital representatives. Show less

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  University of Louisiana Monroe

  Apr 2011 - Jul 2011

  International Admissions Coordinator

  - Process international student applications in accordance with university and federal regulations- Ensure accuracy of confidential, legal documents pertaining to new international students- Act as admissions representative to domestic and international students as needed- Assisted in the development of a English as a Second Language (ESL) class for exchange, transfer, and freshman international students.

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  Monroe Regional Airport

  Jun 2011 - Feb 2012

  Strategic Planner/Project Coordinator

  New Terminal Development:- Supervised construction progress of and operations move to new terminal. - Reviewed I.T, mechanical, and floor plan drawings, and coordinated change orders and improvements- Supervised the 100% transition of operations of 3 major airlines, the TSA, and 3 car rental tenants- Established and ensured seamless communication structure and act as Point of Contact for 20+ stakeholder entities- Negotiated and ensured contract compliance of 4 airport concessionaires Market Research/Revenue Generation:- Use DoT, secondary O&D data to present reports to Marketing and Airport Directors to support airline negotiations- Developed a airport advertising pricing strategy using Comparative Pricing Study and Waterfall analysis, and grew advertising revenue by over 250%.- Assist Marketing Director in revenue generation strategies through advertising and strategic planning- Create graphics and presentations to update city officials with airport improvements and finances- Facilitate meetings and systems training for airlines and airport personnelActive responsibilities and involvement in:- Air Service Development Studies and Airline fare negotiations- Market research (Passenger surveys, route development)- New Terminal roll-out strategy, marketing, revenue generation Show less

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  Self Employed

  May 2012 - Mar 2014

  Self Employed

  SMALL SCALE INFRASTRUCTURE PAINTING CONSULTANT (Total turnover to date: INR 600,000)- Provide expertise in interior and exterior finishing of new buildings and renovating old industrial sheds- Procure materials and labor for painting and wood polishing, executing project within schedule- Clients – Key-Ans Law Solutions, StarSoft India, Star Aluminum Works, N. Ranga Rao & SonsBUSINESS CONSULTANT AND REPRESENTATIVE, Apex Beverages LLC – New Jersey, USA- Facilitate the import and entry of a non-alcoholic beverage to the Indian market through an Indian importer- Edited product label to satisfy Indian laws while maintaining client’s branding requirements- Research and advise Apex of the best distribution channels and partnerships for future product growth in India- Collaborate with government regulator and customs officials to procure clearances and approvals for import Show less

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  Riya - The Travel Expert

  Jan 2013 - Oct 2013

  Corporate Sales Officer

  - Responsible for sales in Bangalore region for India’s premier travel consolidator with a turnover of INR 120 Billion (approx US$ 2 Billion)- Drive sales by meeting with corporate executives to propose travel solutions. - Acquired 5 corporate clients worth INR 30lakh (INR 3 Million) per month.- Understand client requirements to draft proposals and negotiate contract terms and SLA’s.

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  Accenture

  Oct 2013 - Sept 2016

  Mobilization Specialist

  Global Deployment Coordinator & Functional Lead (Oct 2013 – July 2014)Mobilization Work Bench (MWB) - Salesforce.com Tool implementation Projecto Deployed a salesforce.com tool ( for the mobilization team of 500 users across 5 geographies & 20 countrieso Headed the functional testing for Release 1.0 and all dot releaseso Trained the regional SPOC’s and managed the training schedules for global userso Served as the MWB system admin to approve new users and design new reportsTransition Lead ¬– Finance & Accounting transformation projects - 46 FTE and countingClient – World’s leading Logistics and Freight Company (July 2014 – Sep 2016)o Leading the transition of F&A work from 6 countries from 3 geographies into 2 delivery centers in China and Indiao Lead technology deployment and functional testing of all systems and tools including Oracle 11i, Citrix.o Plan and manage Knowledge transfer and client training sessionso Report to C-level stakeholders, to set and manage expectations, and make collaborative decisions Show less

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  Sabre Corporation

  Oct 2016 - Mar 2022

  • Professional Services and Consulting Team Lead

    Apr 2021 - Mar 2022

  • Senior Product Specialist - AirVision Market Intelligence

    Oct 2016 - Aug 2021
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  VeARC Technologies Private Limited

  Mar 2022 - now

  • Vice President - Transformation and Product Strategy

    Jan 2024 - now

  • Director - Transformation & Product Strategy

    Mar 2022 - Mar 2024