Anjali Sharma (She/Her)

Experience

• 

  Control Infotech, Inc.

  Apr 2013 - Oct 2013

  Market Research, Product Promotion , Work on unique selling matrix SalesforceCRM. Market Research.Customer Relationship ManagementProduct Promotion'Product sale

  • Management Trainee

    May 2013 - Oct 2013

  • Management Trainee

    Apr 2013 - Oct 2013
• 

  Indiabulls

  Jan 2014 - Jun 2014

  Assosiate Relationship Manager
• 

  Bharti Airtel

  Jul 2014 - Jan 2017

  Retail Store Manager

  • Accountable for gross retail store sales and key account management • Manage daily showroom operations, drive sales, ensure visual standards are being met, check status of any unresolved customer service issues, handle accounts payable and receivable • Develop the market strategies, budgeting and tactics to get word about the showroom and drive qualified traffic to our front door. • Direct the hiring, training, and performance evaluations of sales staff in adherence with GPS tracker to be in line with company objective. • Supervise team of CROs and develop each team member in specific areas of responsibility to ensure high customer satisfaction and zero complaint position on daily basis • To monitor the channel claw back by strong retention tools and reduce the churn score Achievements• Led the go-to market strategy for a new showroom and achieved the breakeven within two months. • Ranked 3 rd in Punjab and 1st in Chandigarh zone as per GPS dashboard ( a performer evaluator based on parameters like Audit score, number of sales, customer satisfaction , ROI etc. ) for the month of October,2016 • Streamlined team/department operations by documenting a retail management handbook(Blue Book) resulting improved customer satisfaction level by 28% in 3 months • Boost the sales of a showroom from sales number 12 to 92 within a month resulting 67% growth and received outstanding accomplishment in performance review • Adhere to latest technology change and spread awareness in staffs for LTE technology resulting the showroom became 2nd highest gainer in terms of 4G customer data base across the North zone • Crafted my plan family concept and received a recognition from circle team • Receive an appreciation letter for excellent customer Service from a customer on the Government of India letter head. Also Received an Appreciation Certification for Second highest achiever in Airtel Money Show less

• 

  Jio

  Jan 2018 - Apr 2019

  Senior Operations Executive
• 

  Fullerton India Credit Company Ltd.

  May 2019 - Mar 2020

  Assistant Manager Process Engineering
• 

  Datamodo

  Aug 2020 - Mar 2021

  Program Manager
• 

  Accenture

  Dec 2021 - now

  Senior Business Analyst