Helen Rother

Experience

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  Charles Schwab & Company

  Mar 1997 - Jul 1998

  Administrative Assistant

  Provided technical support for various software application to managerial and administrative personnel, including PalmPilot installation and application software set up and supportMaintained bug logs to track software and quote stream issuesCreated and maintained spreadsheets and databases using MS Excel and MS AccessCreated and supported presentations and publications using MS PowerPoint and MS WordProvided administrative support to Vice President of Electronic Brokerage and a staff of 9 directors, including travel arrangements, technical assistance, meeting scheduling, teleconferencing, email and filing issues Show less

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  Dolby Laboratories Licensing Corporation

  Sept 1998 - Mar 2001

  Licensing Extranet Administrator

  Placed content on Dolby's Licensing extranet, a system for customers to retrieve licensing documents via the web Assigned extranet passwords and user security levels to licensee accounts and individual documentsStreamlined the process of providing application information to potential licensees by placing information online and creating macros and templates for frequently-used documentsAssumed role as departmental liaison with IT department on all issues and topics surrounding the licensing extranet Maintained department contacts database to ensure information was currentTrained and cross-trained newly hired and existing licensing staff on the use of department databases and communication toolsCoordinated licensee informational mailings to licensees worldwide, including both in-house mailings and outsourced mailings Show less

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  Various

  Apr 2001 - Feb 2005

  Technical and Administrative Contractor

  Highlights: Assisted the Telecom Manager of a large pharmaceutical and research firm with the following:o Researched telecommunications invoices and created spread sheets containing analysis of financial information to support claims for refunds during a major transition between phone carriers o Tracked questionable phone calls made on and off site o Provided tracking information and follow-up to confirm that expected transfers of individuals between phone carriers took place as scheduled Provided database management and project assistance for a Quality Assurance department at a biotechnology startup, including:o Creating databases for tracking of procedural documentationo Creating and maintaining databases for tracking of employee training on said documentation as well as required safety training, along with maintaining offline copies of said documentationo Automating access of information in aforementioned databases, as well as other related company information, using queries, reports, hyperlinks, and macroso Formatting, routing and creating documentation, such as batch records and office procedureso Other duties, such as presentations and software support, as needed. Show less

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  Alere Medical, Inc

  Feb 2005 - Feb 2006

  Medicare Pilot Administrator

  Compiling and issuing of reports based on number of referrals, enrollments, activities of external and internal Medicare pilot representatives, and other criteriaResearching, compiling, issuing and distributing daily, weekly and monthly reports that track and analyze the success of a Medicare pilot and Bay Area-oriented sub-pilot referrals and enrollments Tracking of patients in a Medicare Pilot program, from initial referral to program enrollment, including:Data entry of new Medicare and Medical referrals into Oracle-based database, and/or formatting of referral lists for import into Oracle-based database Tracking, or updating information, of Medicare and Medical Referrals in and in-between Visual Basic based Database and Oracle-based databaseIssuance, and tracking, of consent packages to patients expressing interest in the Medicare Pilot programProviding equipment to qualified patientsPatient Relations assistance, including fielding phone calls and resolving patient issuesAnalysis, travel arrangements, research assignments, and other duties as assigned by the Director of Patient Recruitment & Physician Engagement, the staff Medicare Program Director, and miscellaneous staff Show less

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  E-Quantum, Inc.

  Apr 2006 - Jan 2010

  Software/Technical Support and Training

  Call-in customer support, software module training and implementation, troubleshooting, issue resolution, and documentation. Specialization in e-commerce site implementation (both in business to business and retail sites), online template design software and IT assistance.

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  Volt/Apple, Inc.

  Sept 2010 - Jun 2011

  Customer Service Representative

  Reset warranties on Apple products on an as-needed basisMaintained contact with customers regarding various warranty and AppleCare Protection Plan issues, such as transferring AppleCare Protection Plans, and ransferring ownership of said plansAssisted technical support and Customer Relations in resolving warranty, return, and other customer-related issues