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Steve Leggett

Steve Leggett

Technical Support Consultant and Hardware Technician

Followers of Steve Leggett495 followers
location of Steve LeggettGreater London, England, United Kingdom

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  • Timeline

  • About me

    Senior Engineer at ARC UK Systems Ltd

  • Education

    • Ardleigh Green College

      1994 - 1996
      BTEC National Diploma in Computer Studies - Computer Science - Distinction

      The BTEC National Diploma in Computer Studies is an internationally recognised qualification and is validated, administered and verified by the Business & Technology Education Council (BTEC) which has been established by the Secretary of State for Education. The purpose of the BTEC National Diploma in Computer Studies is to equip students with the necessary skills to find employment as computer practitioners. It is appropriate to the work of staff in the fields of programming, computer… Show more The BTEC National Diploma in Computer Studies is an internationally recognised qualification and is validated, administered and verified by the Business & Technology Education Council (BTEC) which has been established by the Secretary of State for Education. The purpose of the BTEC National Diploma in Computer Studies is to equip students with the necessary skills to find employment as computer practitioners. It is appropriate to the work of staff in the fields of programming, computer systems maintenance, systems analysis and design, and operations.Introduction to ProgrammingComputer SystemsInformation SystemsQuantitive MethodsCommunication SkillsAccounting and AuditingProgramming Concepts and PracticeProgramming ProjectSmall Business Computer Systems ConceptsSmall Business Computer Systems PracticeManaging and developing staffWorking with and relating to peopleManaging tasks and solving problemsApplying numeracyApplying TechnologyApplying design and creativity Show less

  • Experience

    • ABT Group

      Jul 1996 - Jan 1997
      Technical Support Consultant and Hardware Technician

      General Buying and Technical advice over the phone, assistance with Coverdisk helpline for Computer Shopper/ Computer Buyer, PC Zone/Pro. Duties also involved PC maintenance, hardware upgrades and offering an on site engineering service.

    • Misco UK

      Mar 1997 - Jul 2015
      IT Support Engineer

      Provided 1st/2nd/3rd Line Technical Support and Hardware Resolution both remotely and at all Misco UK Ltd sites by answering support queries via phone, email and Ticketing system.Maintained a high degree of customer service for all support queries and adhere to all service management principles.Administration of the Microsoft Windows Domain Environment, Microsoft Exchange Environment, Cisco CallManager, Interactive Intelligence Call Center, Unix / Retrieve Back Office and VMWare.

    • Kevin James Ltd

      Jul 2015 - Feb 2017
      IT Support Analyst / Field Engineer

      Provide Telephone and Remote Support, On Site Support, Hardware Installation, Network Design and Deployment and Small/Medium Project Design and Installations

    • ARC UK Systems Ltd

      Mar 2017 - now
      Senior Engineer

  • Licenses & Certifications

    • VMWare VOP-SV (Server Virtualization 2015)

      Jul 2015

    • VMware Sales Professional (VSP) 2015

      Jun 2015

    • VMware Technical Sales Professional (VTSP) 2015

      Jun 2015

    • VMware VOP - SE (Subscriptions Expert) 2015

      Jun 2015

    • MCSA: Microsoft Certified Solutions Associate in Windows Server 2008

      In Progress
      Sept 2012

  • Honors & Awards

    • Awarded to Steve Leggett
      Outstanding Contribution to Sales - Q3 2013 Misco UK - UK Sales Director Oct 2013
    • Awarded to Steve Leggett
      Runner Up Quarter 2 Team Misco Award Misco UK Jun 2013 The runner up for the Quarter 2 2013 Team Misco Award is...Steve Leggett Comments: I just had a couple of outstanding IT issues and Steve Leggett worked over the phone to resolve them all, he was patient and thorough and dealt with all outstanding issues, absolutely fantastic work.Comments: Just before I leave for the weekend I just wanted to say a really big thank you for all your help this week – I can’t tell you how much I appreciate not just the IT technicalities but the… Show more The runner up for the Quarter 2 2013 Team Misco Award is...Steve Leggett Comments: I just had a couple of outstanding IT issues and Steve Leggett worked over the phone to resolve them all, he was patient and thorough and dealt with all outstanding issues, absolutely fantastic work.Comments: Just before I leave for the weekend I just wanted to say a really big thank you for all your help this week – I can’t tell you how much I appreciate not just the IT technicalities but the fact that you always make time to also listen and sit down and go through things with me – nothing ever seems too much trouble for you when I know how busy and in demand you are and so really thank you! Show less
    • Awarded to Steve Leggett
      Employee of the Month Misco UK Dec 2001
    • Awarded to Steve Leggett
      Employee of the Month Misco UK Aug 2001
    • Awarded to Steve Leggett
      Employee of the Year Misco UK 2001 Presidents Club - Prize = VIP First Class Tickets/Accommodation/Flights to Monaco Grand Prix 2003