Priyanka Agarwal

Experience

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  Tata Consultancy Services

  Jul 2011 - May 2013

  Assistant System Engineer
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  Michelin

  Apr 2014 - Jun 2014

  Summer Intern

  • Prepared a tier-wise classification of Indian cities based on 5 parameters relevant to tyre industry • Studied the distribution model of Michelin across different tiers based on secondary data and field surveys and proposed better practices in certain areas• Suggested an action plan on online tyre sales by collecting data on dealer and consumer perceptions • Studied the feasibility of the idea - Tyres on EMI, and devised a strategy to launch the campaign in the exclusive Michelin outlets• Examined Michelin’s credit policies to identify existing problems and designed an awareness campaign on online payment methods Show less

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  Michelin

  Apr 2015 - Aug 2015

  Key Account Manager

  • Analyzed the market trend, various competitor activities, new product performance and sales figures for developing marketing plans based on data collected during market visits• Led to business expansion through new dealer appointment after conducting an analysis of the scope of territory and the profile of the dealer• Reviewed sales statistics - dealer purchase vs. target, sales analysis and SOA & market share analysis

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  Little Internet Private Limited

  Aug 2015 - Oct 2017

  • Mentored a 16-member sales team as the City Planner for Bangalore• Identified potential accounts for tie-ups and worked on offers based on market trends, competition and customer needs for sharing with the sales team• Reviewed deals, analysed sales report daily and developed marketing plans for existing accounts to help increase their sales • Analysed sales trends identified gaps and took necessary measures to grow GMV• Devised a review mechanism for tracking the progress of the sales team and increasing productivity Show less

  • Business Strategy Manager

    Dec 2015 - Oct 2017

  • Growth Hacker

    Aug 2015 - Dec 2015
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  Cisco Webex Experience Management (formerly CloudCherry)

  Oct 2017 - Nov 2019

  Customer Success Manager

  • Driving customer success for clients across Retail, Financial Services, E-Commerce and Hospitality sectors • Working with them to design an effective CEM program for their organisation right from onboarding to continuously monitoring the progress• Increasing the usage and adoption of the product, among the various stakeholders through frequent Product Training programs• Driving continuous client engagement through quarterly review meetings, understanding their business objectives and aligning our program to achieve those objectives• Helping clients derive maximum value out of the product, working internally to analyse data to provide actionable insights & solutions to business problems Show less

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  Cisco

  Nov 2019 - now

  Customer Success Manager

  • Driving customer success for key accounts across EMEA and APJC regions while actively monitoring and assessing their health to foster greater loyalty• Acting as a trusted advisor to customers/partners, driving continuous engagement and providing value through regular meetings to align our program to their business objectives• Coordinating with internal teams (Sales, Engineering, Support) as well as external stakeholders to facilitate seamless onboarding, offering solutions for customer use cases, and resolving issues efficiently.• Relaying customer/partner feedback to the product teams to enhance overall customer experience.• Identifying new opportunities that might enable the customers to benefit from other Cisco offerings Show less