
Ilona Dunn
Customer Service Advisor

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About me
TA in Primary School, Studying Business and Human Resources Management
Education

High Scool in Poland
1998 - 2004A- Levels Polish Language and Literature
Anglia Ruskin University
2021 - 2025Business and Human Resources Managment
Experience

Komandor Sliding Wardrobes
Mar 2003 - Jun 2004Customer Service AdvisorProviding support, help and advice to customers who use the companies products or services. Also responsible for arranging appointments, meeting with potential customers, explaining and designing company's products, answering questions, writing up orders.

Calabria
Jun 2003 - Aug 2003Food ServerWorking in a busy catering environment serving food to customers and helping the cooks in the preparation of food including breakfast and lunches.

THE CASTLE PUBLIC HOUSE
Jun 2004 - Sept 2006Bar ManagerResponsible for smooth running of the pub and its business performance. Maintaining high standards of spirits, wines and beer. Organising rota and duties. Delivering best service to customers at all time.

RED LION PUBLIC HOUSE LTD
Nov 2004 - Aug 2007BartenderWorking under general guidance of the bar manager, assisting in the smooth running of the bar are to deliver a high standard of service and customer satisfaction. Providing a visible presence to ensure that all customers requests and queries are responded promptly and effectively.

Just For You
Sept 2006 - Aug 2007Shop AssistantPart of busy team, driving sales of shop products by communicating and listening to costumers and ensuring that they receive the highest standards of service.

T-Mobile
Nov 2007 - Oct 2008Sales Service RepresentativeResponsible for meeting customers to win new business clients, maintaining good relationships with existing customers and gaining business whenever possible.

John Ruskin Primary School
Mar 2017 - Nov 2019Teaching AssistantActing as a support to the teacher when working in a group setting. Working under supervision and guidance of senior teaching staff and other teaching assistance. Duties:Assisting the teacher in the management of pupils and the classroom.Helping children in their studies.Supporting with the delivery of lesson, workshops and tutorials.
Licenses & Certifications

Level 2 Certificate in Supporting Teaching and Learning in Schools
City & GuildsAug 2018
Functional Skills in English at Level 1- Writing
OCN LondonJan 2016
Level 1 Certificate in Essol Skills for Life
City & GuildsAug 2007
Level 2 Award in Support in Schools
City & GuildsJul 2017
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