Ilona Dunn

Ilona Dunn

Customer Service Advisor

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location of Ilona DunnLondon Area, United Kingdom

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  • Timeline

  • About me

    TA in Primary School, Studying Business and Human Resources Management

  • Education

    • High Scool in Poland

      1998 - 2004
      A- Levels Polish Language and Literature
    • Anglia Ruskin University

      2021 - 2025
      Business and Human Resources Managment
  • Experience

    • Komandor Sliding Wardrobes

      Mar 2003 - Jun 2004
      Customer Service Advisor

      Providing support, help and advice to customers who use the companies products or services. Also responsible for arranging appointments, meeting with potential customers, explaining and designing company's products, answering questions, writing up orders.

    • Calabria

      Jun 2003 - Aug 2003
      Food Server

      Working in a busy catering environment serving food to customers and helping the cooks in the preparation of food including breakfast and lunches.

    • THE CASTLE PUBLIC HOUSE

      Jun 2004 - Sept 2006
      Bar Manager

      Responsible for smooth running of the pub and its business performance. Maintaining high standards of spirits, wines and beer. Organising rota and duties. Delivering best service to customers at all time.

    • RED LION PUBLIC HOUSE LTD

      Nov 2004 - Aug 2007
      Bartender

      Working under general guidance of the bar manager, assisting in the smooth running of the bar are to deliver a high standard of service and customer satisfaction. Providing a visible presence to ensure that all customers requests and queries are responded promptly and effectively.

    • Just For You

      Sept 2006 - Aug 2007
      Shop Assistant

      Part of busy team, driving sales of shop products by communicating and listening to costumers and ensuring that they receive the highest standards of service.

    • T-Mobile

      Nov 2007 - Oct 2008
      Sales Service Representative

      Responsible for meeting customers to win new business clients, maintaining good relationships with existing customers and gaining business whenever possible.

    • John Ruskin Primary School

      Mar 2017 - Nov 2019
      Teaching Assistant

      Acting as a support to the teacher when working in a group setting. Working under supervision and guidance of senior teaching staff and other teaching assistance. Duties:Assisting the teacher in the management of pupils and the classroom.Helping children in their studies.Supporting with the delivery of lesson, workshops and tutorials.

  • Licenses & Certifications

    • Level 2 Certificate in Supporting Teaching and Learning in Schools

      City & Guilds
      Aug 2018
    • Functional Skills in English at Level 1- Writing

      OCN London
      Jan 2016
    • Level 1 Certificate in Essol Skills for Life

      City & Guilds
      Aug 2007
    • Level 2 Award in Support in Schools

      City & Guilds
      Jul 2017