Melissa Healey

Experience

• 

  Grotto Restaurant

  Mar 2004 - Jul 2008

  General Manager

  -Managed day to day operations of restaurant -Managed recruitment efforts including development of job descriptions, expectations of success, advertisement, application sourcing, interviewing and on boarding. -Ensured a first-class dining experience for guests-Managed team of 16

• 

  Marliave , Grotto, Kitchen

  Aug 2008 - Aug 2021

  Director Of Operations

  -Partnered with business units to develop overall business strategy and objectives-Led in creation, implementation and maintaining of employee policies and benefits including health insurance, retirement, employee handbook -Performed payroll using Advantage Payroll for all restaurants-Counseled and coached employees and managers regarding human resource issues, employee relations, company practice and policy -Oversaw a team of 3 general managers and 3 executive chefs-Created wine program and cocktail program for all locations -Designed training manuals for steps of service and food and beverage education -Collected and analyzed financial statements, created budgets and next CY projections-Facilitated respectful communication between back of the house and front of the house -Promoted and monitored guest satisfaction-Increased revenue by an average 4% every year-Managed a 6 million dollar multi unit restaurant enterprise-In charge of day to day operations and updates to social media, website, and news letter-Received Best of Boston award 2015, 2016 Show less

• 

  Grotto Restaurant

  Aug 2022 - now

  Consulting Manager

  -Facilitate communication between ownership and management team- Guide management team on human resource issues and employee relations-Curated and manage a predominantly Italian wine list-Negotiate with vendors to secure optimal pricing- Perform frequent on site visits - Assist with new hire training and on boarding

• 

  The Pet's Vet North End

  Sept 2022 - Sept 2024

  Practice Manager