Viktoria Ivanova

Experience

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  TUI Travel PLC

  May 2012 - Jul 2014

  Airport representative and tourist guide
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  Adecco Group

  Jan 2014 - Jan 2015

  Technical Support with german and english
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  Air France Industries KLM Engineering & Maintenance

  Jan 2015 - Feb 2016

  Customer Service Representative
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  ClicknRent

  Mar 2016 - Aug 2016

  HR Assistant

  In 2016 I was a part time worker/ trainee in an Edinburgh-based holiday let management company. My main activities were the following ones: - preparing work schedules for all staff on a weekly basis;- keeping payroll records,ensuring efficient payroll administration;- handling recruitment process;- organising staff events;- Customer service including welcoming and check in of new guests

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  Sykes Enterprises, Inc.

  Apr 2016 - Jul 2016

  Customer Service Agent

  Part- time customer service agent for Sykes Enterprises, United KingdomI have worked as a customer advisor with German and English on behalf of Nuance Enterprises. My main responsibilities were to provide and advice the Nuance clients about the current products and offers.

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  Manpower

  Sept 2016 - Jan 2017

  HR Consultant

  - Supporting mass recruitment projects for key accounts in the BPO mainly for customer service.- Participating in proactive search for specified profiles, conducting pre-screening of applicants, pre-interviews advice, presenting candidates to clients- Keeping track of high volume of candidates and building pipelines for future projects

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  C3i Solutions

  Jan 2020 - now

  I’m just about to come back from my maternity leave.

  • Technical Support Analyst Level 2

    Oct 2018 - now

  • Technical Support Analyst

    Mar 2017 - now

  • Maternity Leave

    Jan 2020 - Jan 2022