Raul Alfonso Riveros Cortes

Experience

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  Siemens S.A.

  Jan 2002 - Dec 2002

  Agente Conctac Center

  - Customer service.- Tickets'​ creations using SAP- Tickets' delivery to onsite or remote supports engineers.

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  Unify

  Dec 2002 - Mar 2014

  - Sales support for portfolio (voice, videoconferencing and data networks) presentations and for pre-sales instances meetings with clients.- Architect solutions for complex projects that supply the customer's economics and IT requirements techniques.- Coordination of required presales, financial and commercial teams for projects'​ development.- IT support for projects'​ presentations for internal and external customers.- ITs solutions' development for offers and reversal auctions.- Financial and technical risk analysis for deployment of IT projects for final private and public customers. Show less - Sales support for portfolio (voice, videoconferencing and data networks) presentations and for pre-sales instances meetings with clients.- Architect solutions for complex projects that supply the customer's economics and IT requirements techniques.- Coordination of required presales, financial and commercial teams for projects'​ development.- IT support for projects'​ presentations for internal and external customers.- ITs solutions' development for offers and reversal auctions.- Financial and technical risk analysis for deployment of IT projects for final private and public customers. Show less

  • Technical Sales Support Engineer

    Oct 2013 - Mar 2014

  • Technical Sales Engineer (TSE)

    Mar 2011 - Oct 2013

  • Pre-sales Engineer

    Feb 2008 - Feb 2011

  • On Site Engineer

    Dec 2003 - Feb 2008

  • Remote Support Engineer

    Dec 2002 - Dec 2003
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  TÉLUQ – Télé-université

  Jan 2015 - Mar 2015

  Electronics technician

  - Phones and computer equipments troubleshooting.- Videoconference, computers and phones'​ installation, configuration and maintenance.- Physical and software maintenance for video and audio conference equipment. Ensure the good performance of these equipments before and during the conferences meetings between the head quarter and the different universities and Cegeps from Canada.- First and second level for telecommunications systems (Nortel PBX and Contact Center, Komutel billing system, Call Pilot message server and Polycom and Radvision videoconference systems).- Telephony's (number, name, office, port, telephony and data outlet) inventory updates and maintenance. Show less

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  Nexsys Colombia

  Sept 2015 - Mar 2016

  Gerente de unidad de comunicaciones unificadas

  - Identificación, validación y proposición de nuevas oportunidades de negocio.- Adaptación de estrategias de fabricantes al interior de Nexsys y en el mercado (canales asociados).- Gestión relación con fabricantes a nivel ejecutivo y apoyo a gerentes de producto en el manejo de la relación con los mismos.- Aseguramiento del cumplimiento de objetivos financieros y del mercado. Pej: Crecimiento, participación de mercado, rentabilidad de las líneas de UC, control de inventarios, generación de demanda, manejo de forecast y pipeline, desarrollo de canales.- Gestión del talento humano a cargo, buscando su desarrollo, motivación, compromiso y sincronización con los objetivos de la organización.- Identificación y selección de canales estratégicos a desarrollar.- Generación, seguimiento y control de reportes para cada una de las líneas de UC. Show less

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  Belltech Colombia

  Mar 2016 - Apr 2017

  Ingeniero consultor preventa

  ▪ Sales support for portfolio (voice, videoconferencing and data networks) presentations and for pre-sales instances meetings with clients.▪ Architect solutions for complex projects that supply the customer's economics and IT requirements techniques.▪ IT support for projects' presentations for internal and external customers.▪ ITs solutions' development for offers and reversal auctions.

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  Lumen Technologies

  Apr 2017 - now

  Senior Sales Engineer

  Sales support for portfolio (UC Projects) presentations, pre-sales and kickoff instances meetings with clients.▪ UC, Contact Center and CX (customer experience) solutions design whit multiple technologies such as Cisco, Avaya, Microsoft, Alcatel, Unify, Collab, Poly.▪ Manufacturer’s and partner’s negotiation for global solutions and for market opening and positioning.▪ UC solutions demonstrations for customers, leveraging the customer decision.▪ ITs solutions' development for offers and reversal auctions.▪ Financial and technical risk analysis for deployment of IT projects for final private and public customers.▪ Regional presales and product sales support (Centroamérica, Caribe, Colombia and Venezuela) Show less